Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Foreman

El Paso,Tx

Summary

Customer Service Representative with over 4 years of experience in chat customer service, including sales, tech support, and customer care. I love to always keep a positive attitude. Love working to meet goals of the business needs.

Professional sales expert prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills.

Experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.

Overview

10
10
years of professional experience

Work History

Sales Advisor

Concentrix
06.2022 - Current
  • Handles back to back calls with a high volume 10 hours a day.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Helped customers maintain their services instead of cancelling out if they felt they did not need the services due to them not being aware of the services they were paying for.
  • Educated the plans and services to customers.

Engagement Specialist

Startek
01.2021 - 01.2022
  • Handle 2 to 3 chats at once with a high chat volume
  • Troubleshoot with customers when there are issues with their service
  • Provide customer service inquiries about their services that they are subscribed to
  • Sent helpful links to customers to assist with service
  • Schedule appointment for technicians for customers
  • Process payments with a secure system
  • Check tools every day for updates with services and products
  • (Remote)

Stay at Home Mother

Stay At Home Mom
01.2019 - 01.2021
  • Spent 2 years parenting my son
  • Now I that I can, I am ready to pursue a full-time career
  • In the 2 years being a stay-at-home mom, I did the following:
  • Joined other mom groups, met up with moms for parenting advice and gave advice also
  • Donated baby clothes, and swapped baby clothes and shoes
  • Watched kids to help other moms at times free of charge for about 2 hours a day

Sales Chat Representative

Afni
01.2015 - 01.2018
  • Handle 3 chats at once daily, which could be about 60 chats a total or more
  • Worked with customers to increase sales for company
  • My duties were to assist customers with their current devices and plans, as well as new customers with getting signed up
  • Provided prices for products and services to customers
  • Responded back to customers within the period that was given
  • Changed services and products for customers
  • Placed orders for customers through secure data base, and guided customers through orders to get them completed
  • Used a lot

Education

High School -

Opelika High School
05.2013

Skills

  • Excellent Communication Skills
  • 60WMP Typist
  • Problem Solving
  • Probing
  • Customer Service Metrics
  • Sales experience
  • Customer service experience
  • Building rapport
  • Sales strategies
  • Upselling strategies
  • Cross-selling services
  • CRM proficiency
  • Competitor analysis

Timeline

Sales Advisor

Concentrix
06.2022 - Current

Engagement Specialist

Startek
01.2021 - 01.2022

Stay at Home Mother

Stay At Home Mom
01.2019 - 01.2021

Sales Chat Representative

Afni
01.2015 - 01.2018

High School -

Opelika High School

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