Tiana Gamble
Hephzibah,USA
Summary
Customer Service Professional with over 8 years of proven experience in delivering exceptional support and enhancing customer satisfaction across diverse industries. Adept at managing high-volume inquiries through phone, email, and digital platforms with efficiency and professionalism. Known for strong communication skills, problem-solving abilities, and a commitment to maintaining positive client relationships. Seeking a challenging opportunity to contribute my expertise while fostering both personal and professional growth.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Gray Construction/Aurubis
09.2023 - Current
- Coordinate contract tracking, vendor relationships, worker verification logs, and maintain accurate meeting minutes
- Manage the archiving and organization of project files, ensuring accessibility and compliance with documentation standards
- Assist in drafting Subcontract Change Orders and facilitate timely invoice processing and payments
- Organize and support the planning and execution of project meetings, including preparation of agendas and materials
- Oversee submittal processes, shop drawings, and RFIs in close collaboration with project managers and subcontractors
- Maintain and monitor team rotation schedules, ensuring efficient personnel planning and coverage
Bank Teller
Wells Fargo
09.2022 - 09.2023
- Provided primary customer service support at both the teller line and drive-thru, ensuring a positive banking experience
- Handled a wide range of financial transactions including deposits, withdrawals, cashier's checks, foreign currency exchanges, account inquiries, and loan or utility payments
- Maintained and balanced a personal cash drawer daily, ensuring accuracy in all cash handling and transaction reconciliation
- Delivered prompt, courteous service while complying with bank policies and procedures to protect customer and institutional assets
Billing Account Management 7 months later became an Associate
Xfinity
06.2021 - 03.2023
- Clearly communicated billing cycles, payment processes, and prorated charges to ensure customers fully understood their statements
- Promoted and sold a range of services including internet, cable, home security, and Xfinity Mobile, consistently meeting or exceeding sales goals
- Customized service packages based on customer needs and budget, assisting with both upgrades and downgrades to enhance satisfaction and retention
- Resolved account inquiries efficiently while delivering a high standard of customer care in a fast-paced, performance-driven environment
- GA (remote)
Provider Claim Support
Teleperformance/BCBS
10.2015 - 05.2021
- Assisted members by evaluating and determining medical insurance coverage, ensuring clarity on policy benefits and limitations
- Reviewed, processed, and resolved medical claims by approving or denying submitted documentation and calculating benefit amounts
- Drafted payment authorizations or denial letters in accordance with claim outcomes and coverage guidelines
- Maintained strict compliance with company policies, HIPAA, and state/federal insurance regulations
- Delivered consistent, high-quality customer service by adhering to company service standards and addressing inquiries with professionalism
- Contributed to claims accuracy and processing efficiency while upholding organizational standards and customer satisfaction
Education
Bachelor of Business Administration - HR
Strayer University
Augusta, GA01.2024
Associates in Arts - Business Administration
Strayer University
Augusta, GA01.2021
High School Diploma - undefined
Hephzibah High School
Hephzibah, GA01.2009
Skills
- Microsoft Office Suite: Proficient in MS Word, Excel, and PowerPoint
- Communication: Excellent verbal and written communication skills
- Problem Solving: Adept at addressing and resolving workplace challenges
- Time Management: Organized and efficient in managing multiple priorities
- HR Tools & Platforms: Experienced with CSG and Salesforce Einstein
- Team Collaboration: Skilled in using Microsoft Teams for communication and coordination
Timeline
Administrative Assistant
Gray Construction/Aurubis
09.2023 - Current
Bank Teller
Wells Fargo
09.2022 - 09.2023
Billing Account Management 7 months later became an Associate
Xfinity
06.2021 - 03.2023
Provider Claim Support
Teleperformance/BCBS
10.2015 - 05.2021
Associates in Arts - Business Administration
Strayer University
High School Diploma - undefined
Hephzibah High School
Bachelor of Business Administration - HR
Strayer University
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