Tiana Gannon
Mesa
Summary
Dynamic individual with hands-on experience in many aspects of customer service with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Legal Administrative Assistant
Delarocha Attorneys
05.2024 - Current
- Supported attorney simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Prepared drafts of forms, letters and agreements for legal staff use.
Mountainside Fitness Front Desk/Childcare Assistant
Mountainside Fitness
05.2021 - 10.2024
- Delivered exceptional customer service by greeting members and guests, addressing inquiries, and resolving issues promptly to ensure a positive gym experience.
- Managed member check-in and registration processes efficiently while maintaining a welcoming and professional front desk environment.
- Responded to phone calls and emails, providing accurate information about gym services, memberships, promotions, and class schedules.
- Supported marketing efforts by promoting upcoming events, classes, and special offers to members and guests.
- Handled new member sign-ups, guided tours, and facility orientations, contributing to increased membership conversion rates.
- Proactively addressed member concerns and complaints, demonstrating strong problem-solving and conflict-resolution skills.
- Processed payments, managed point-of-sale transactions, and maintained accurate membership records in the system.
- Fostered a friendly and inclusive atmosphere by remembering regular members’ names and preferences, enhancing member satisfaction and retention.
- Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
- Organized and supervised large and small group activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Education
Associate of Science - Business
Chandler Gilbert Community College
Gilbert, AZ12-2026
High School Diploma -
Desert Ridge High School
Mesa, AZ05-2023
Skills
- Office administration
- File management
- Calendar management
- Proofreading
Timeline
Legal Administrative Assistant
Delarocha Attorneys
05.2024 - Current
Mountainside Fitness Front Desk/Childcare Assistant
Mountainside Fitness
05.2021 - 10.2024
Associate of Science - Business
Chandler Gilbert Community College
High School Diploma -
Desert Ridge High School
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