Tiana Gonzalez
Grand Rapids
Summary
Dynamic professional with a strong background in hospitality business and real estate. Displayed success in managing and developing profitable hotel properties, as well as executing successful real estate transactions. Possesses a keen eye for detail and a track record of providing exceptional customer service. Experienced in financial planning and forecasting. Skillful at developing and implementing marketing strategies to increase revenue and brand recognition. Seeking a challenging role in an effective organization where I can utilize my skills and experience in hospitality and real estate to drive business growth.
Overview
6
6
years of professional experience
Work History
Hostess
First Wok Restaurant
09.2018 - Current
- Monitored seating area and checked restrooms regularly to keep spotless
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Provided patrons with estimated waiting times during peak service hours
- Provided adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout assigned shift
- Minimized customer service complaints by expertly managing customer expectations during busy periods
Hotel Front Desk Supervisor
Kellogg Hotel & Conference Center
10.2023 - 04.2024
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Collected room deposits, fees, and payments.
Education
Hospitality Business - Hospitality Administration And Management
Michigan State University
East Lansing, MI04-2024
Skills
- Microsoft Offices
- Google Drive
- Tableau
- Customer Service
- Active Listening
- Communication
- Patron Support
- Adaptability
- Teamwork
- Strong Communication
- Interpersonal Skills
Timeline
Hotel Front Desk Supervisor
Kellogg Hotel & Conference Center
10.2023 - 04.2024
Hostess
First Wok Restaurant
09.2018 - Current
Hospitality Business - Hospitality Administration And Management
Michigan State University
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