Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

TIANA GUARDARRAMA

Hempstead,NY

Summary

Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Ultimate Care Team
06.2023 - Current
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.

Medical Case Manager

AHRC
05.2022 - Current
  • Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
  • Collaborated with multidisciplinary teams to optimize patient care and treatment plans.
  • Ensured timely delivery of medical services, reducing hospital readmission rates significantly.
  • Coordinated with insurance providers to secure coverage for necessary treatments, minimizing out-of-pocket expenses for patients.
  • Implemented effective communication strategies between healthcare providers, ensuring continuity of care throughout the treatment process.

Executive Administrative Assistant

Babylon Iron Works, Inc
01.2016 - 03.2020
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Increased productivity with the implementation of digital tools for document management and collaboration.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.

Sales Manager

7-Eleven Convenience Store
04.2012 - 12.2015
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Sales Associate Specialist

Macys Department Store | Part-time | Seasonal
11.2012 - 01.2014
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
  • Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
  • Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
  • Assisted management in developing marketing strategies that effectively showcased products and promotions.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Mentored new hires on best practices in sales techniques, leading to improved overall team performance.

Cashier

Dick's Sporting Goods, Inc
06.2011 - 01.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Wilson Tech High School
Dix Hills, NY

BBA - Business Administration And Management

Post University
Waterbury, CT
12.2023

Associate of Arts - Liberal Arts And General Studies

Nassau Community College
Garden City, NY
05.2015

Skills

  • Office Management
  • File Management
  • Documentation And Reporting
  • Schedule Management
  • Business Correspondence
  • Meeting planning
  • QuickBooks expert
  • Payroll
  • Project Management
  • AR/AP
  • Customer Service

Certification

  • PCW - Personal Care Worker
  • DCA - Direct Care Aide

Volunteer



  • Kitty Cove

 Oceanside, NY


Assisted at the animal shelter for a couple of months while the shelter transitioned to a new location; Fed and cleaned the kittens and their cages.


  • Mayflower Nursing Home

Hempstead, NY


I went to the nursing home occasionally to spend time with the residents. 

Timeline

Personal Care Assistant

Ultimate Care Team
06.2023 - Current

Medical Case Manager

AHRC
05.2022 - Current

Executive Administrative Assistant

Babylon Iron Works, Inc
01.2016 - 03.2020

Sales Associate Specialist

Macys Department Store | Part-time | Seasonal
11.2012 - 01.2014

Sales Manager

7-Eleven Convenience Store
04.2012 - 12.2015

Cashier

Dick's Sporting Goods, Inc
06.2011 - 01.2013

High School Diploma -

Wilson Tech High School

BBA - Business Administration And Management

Post University

Associate of Arts - Liberal Arts And General Studies

Nassau Community College

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TIANA GUARDARRAMA