Tiana Guerrero
Los Banos,CA
Summary
Versatile Medical Administrative professional/Medical Assistant well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in eClinicals.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
ACT Security and Investigations
07.2023 - Current
- Provide executive administrative assistance to the owner of company on a part-time basis
- Help prepare payroll.
OPHTHALMIC TECHNICIAN
CA EYE SURGEONS
09.2015 - 07.2019
- Job responsibilities include, taking patient medical histories, instructing patients about medications, tests and procedures, performing various vision and diagnostic tests, assist ophthalmologists with procedures, coordinate scheduling and train other ophthalmic assistants
- Proficient in history taking, visual acuity testing; manifest refraction, contact lens fittings, visual field testing, fundus photography, IOL Master, corneal and retinal topography, as well as other ophthalmic testing
- Also obtained prior authorization for medical procedures and medications.
OFFICE MANAGER/MEDICAL ASSISTANT
SILICON VALLEY PAIN CENTER
09.2007 - 01.2011
- Job responsibilities include managing the overall running of the office including all front desk and back office duties, surgery scheduling, follow up/new patient consultations, insurance authorizations, collecting copay/payments on accounts, room set up/vitals, answering phones, ordering medications and medical supplies, Administer drug tests, filing and all scheduling through ALTEER EMR system.
CUSTOMER SERVICE REP
ALLIANCE TITLE
05.2006 - 06.2007
- Job responsibilities included assisting sales representative, escrow branches and their clients with property profiles and real estate information, coordinating and responding to complex customer telecommunications requests, resulting in increased sales and customer satisfaction, daily use of Microsoft programs, demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business, also served as Back-up receptionist.
CUSTOMER SERVICE REP
STEWART TITLE OF CA
05.2004 - 05.2006
- Job responsibilities included assisting sales representative, escrow branches and their clients with property profiles and real estate information, coordinating and responding to complex customer telecommunications requests, resulting in increased sales and customer satisfaction, daily use of Microsoft programs, demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business, also served as Back-up receptionist including answering a multi-line switchboard and directing the calls to the proper departments.
Pharmacy Clerk/Cashier
Sunnyvale Clinic Pharmacy
01.1998 - 01.2001
- Served as an Executive Secretary to 2 pharmacists and the owner
- Heavy phone/client contact, taking messages, screening calls, initializing prior authorizations with insurance companies
- Take all refill requests over the phone and help type/run them through the system
- Hire, train and handle all new employee orientations
- Prepare and maintain department information, including timesheets, Filing, typing correspondence, memos, faxing, Customer Service, heavy data entry
- Order supplies, check supplies, vendor relations
- Deliver mail and pick up mail
- Handle UPS/Fed-Ex shipments
- Assist in handling confidential materials regarding client's personal information.
Education
DIPLOMA - MEDICAL ASSISTING
BRYMAN COLLEGE
San Jose, CA01.2002
HIGH SCHOOL DIPLOMA -
INDEPENDENCE HIGH SCHOOL
San Jose, CA01.1999
Skills
- Medical Office Management
- Medical Billing & Coding
- Electronic Medical Records Management
- Proficient in eClinicalworks
- Data Entry (75WPM)
- Bookkeeping& filing
- Patient Scheduling, Insurance Authorizations and Surgery Scheduling
- Medical Terminology
- Heavy knowledge of pharmaceuticals
- Ability to stay calm during stressful situations
- Insurance Verification
- Records Management
- Medical Coding
- Ophthalmology Experience
- Anatomy Knowledge
- Triage
- Pharmacy technician experience (3 years)
- Medical Billing
- Clerical Experience
- Patient Flow Management
- Multi-Line Phone Systems
- Scheduling Expert
- Patient Demographics
- Inventory Management
- Document Management
- Appointment Scheduling
- Referral Coordination
- Patient Care and Confidentiality
- Payment Collection and Processing
- Attention to Detail
- Phone and Email Etiquette
- EMR Software
- Physician Assistance
- HIPAA Compliance
- Multitasking and Organization
- OSHA Compliance
- Problem-Solving
- Reception Management
- Understanding of Medical Terminology
Timeline
Administrative Assistant
ACT Security and Investigations
07.2023 - Current
OPHTHALMIC TECHNICIAN
CA EYE SURGEONS
09.2015 - 07.2019
OFFICE MANAGER/MEDICAL ASSISTANT
SILICON VALLEY PAIN CENTER
09.2007 - 01.2011
CUSTOMER SERVICE REP
ALLIANCE TITLE
05.2006 - 06.2007
CUSTOMER SERVICE REP
STEWART TITLE OF CA
05.2004 - 05.2006
Pharmacy Clerk/Cashier
Sunnyvale Clinic Pharmacy
01.1998 - 01.2001
DIPLOMA - MEDICAL ASSISTING
BRYMAN COLLEGE
HIGH SCHOOL DIPLOMA -
INDEPENDENCE HIGH SCHOOL
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