Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Hanford

Oakton,VA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

2
2
years of professional experience

Work History

Lifeguard

Fairfax Park Authority
04.2023 - 08.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.

Swim Instructor

Fairfax Park Authority
08.2023 - 03.2024
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.

Front Desk

AquaTots
06.2022 - 10.2022
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Managed reservations system effectively, minimizing mix-ups and overbookings.

Education

GED -

Oakton High School
Vienna, VA
01.2024

Skills

  • Strong communicator
  • Lifeguard certification
  • Effective problem-solver
  • Leadership Qualities
  • Team player mentality
  • Reliability and punctuality
  • Calendar Management
  • Patience and composure
  • Customer Service
  • Patience and Empathy
  • Child Supervision
  • Creative Thinking

Timeline

Swim Instructor

Fairfax Park Authority
08.2023 - 03.2024

Lifeguard

Fairfax Park Authority
04.2023 - 08.2024

Front Desk

AquaTots
06.2022 - 10.2022

GED -

Oakton High School

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Tiana Hanford