Tiana Hansen
NY,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Unit secretary (Business Associate)
Mount Sinai Hospital
11.2021 - Current
- Efficiently managed administrative tasks including patient admissions, transfers, and discharges
- Maintained accurate electronic medical records (EMR) and ensured patient confidentiality
- Scheduled appointments, procedures, and meetings for healthcare providers and patients
- Coordinated communication between nursing staff, physicians, and other healthcare professionals
- Assisted with inventory management, ordering supplies, and maintaining equipment
- Provided excellent customer service to patients, families, and visitors, addressing inquiries and concerns in a timely manner
- Collaborated with interdisciplinary teams to ensure efficient workflow and quality patient care.
Front Desk Agent
Crosby street Hotel
08.2019 - 02.2020
- Responsible for greeting guests promptly and efficiently by providing great customer service to create a positive impression
- Checking guests in and out, answering phone calls and emails
- Handling guest requests and complaints, processing payments, maintaining the lobby area, and providing information about the hotel and local area to guests
- Ability to handle multiple tasks at once.
Customer Service Representative
Chantelle Lingerie
08.2017 - 07.2019
- Provided excellent customer service by handling inquiries and resolving issues promptly
- Managed customer accounts, processed orders, and handled billing inquiries
- Assisted in maintaining accurate records and documentation
- Collaborated with team members to improve service delivery and customer satisfaction
- Assisted with daily office operations, including filing, data entry, and handling phone calls
- Scheduled appointments and coordinated meetings for team members
- Prepared and edited documents, presentations, and reports
- Supported the administrative team with various tasks as needed.
Shift Supervisor
Starbucks
07.2015 - 06.2017
- Responsible for new hires training preparing for barista positions Providing exceptional customer service; highly recognized by customers due to positive, friendly attitude Verification of cash drawer amounts; accurate, precise cash handling in a very fast-paced environment (120+ people an hour at peak) Inventory management.
Education
High School Diploma -
Manhattan Business Academy
New York, NY06.2015
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Appointment Scheduling
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenance
- Appointment Setting
- Document Management
- Patient database updates
- Critical Thinking
- Data Entry
- Time Management
- Administrative Support
- Office Management
Timeline
Unit secretary (Business Associate)
Mount Sinai Hospital
11.2021 - Current
Front Desk Agent
Crosby street Hotel
08.2019 - 02.2020
Customer Service Representative
Chantelle Lingerie
08.2017 - 07.2019
Shift Supervisor
Starbucks
07.2015 - 06.2017
High School Diploma -
Manhattan Business Academy
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