Tiana Harden
Dallas
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
4
4
years of professional experience
Work History
Restaurant Assistant Manager
Cinemark
04.2024 - 01.2025
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Line Cook
Cinemark
07.2023 - 04.2024
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier
Buy and Save
03.2021 - 07.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided excellent customer service by greeting customers and offering assistance
Stocker
Buy and Save
03.2021 - 07.2022
- Checked shelf labels for each item for pricing accuracy
- Conducted regular price audits to ensure pricing accuracy throughout the store
- Processed returns quickly and accurately according to company policy
Education
HIGH SCHOOL DIPLOMA -
Lagrange High School
Lake Charles, LA05-2021
Skills
- Food safety
- Phone etiquette
- Sales experience
- Salesmanship
- Adaptability and flexibility
- Reliability
- Supply restocking
- Team leadership
- Relationship building
Timeline
Restaurant Assistant Manager
Cinemark
04.2024 - 01.2025
Line Cook
Cinemark
07.2023 - 04.2024
Cashier
Buy and Save
03.2021 - 07.2022
Stocker
Buy and Save
03.2021 - 07.2022
HIGH SCHOOL DIPLOMA -
Lagrange High School
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