Tiana Harris
Watertown,SD
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
4
4
years of professional experience
Work History
Scheduler
Brown Clinic
07.2020 - 11.2021
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Customer Service Representative
Premier Bankcard
09.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inventory
SUBWAY
08.2017 - 06.2018
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
High School Diploma -
Insight School
2016
Skills
- Key Relationship Development
- Medical Terminology
- Medical Billing
- Patient Registration
- Data Entry
- Customer Service
- Operational Efficiency
- Client Relations
- Teamwork and Collaboration
- Inventory Tracking
- Customer Feedback
Timeline
Scheduler
Brown Clinic
07.2020 - 11.2021
Customer Service Representative
Premier Bankcard
09.2018 - 07.2020
Inventory
SUBWAY
08.2017 - 06.2018
High School Diploma -
Insight School
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