Tiana Her
Las Vegas
Summary
Knowledgeable sales expert with strong background in managing high-value accounts and fostering client relationships. Successfully led cross-functional teams to deliver strategic solutions tailored to client needs. Demonstrated ability in negotiation and problem-solving, enhancing client satisfaction and retention.
Overview
10
10
years of professional experience
Work History
Executive Account Manager
Hear.com
02.2022 - Current
- Manage 50+ client accounts, driving satisfaction, retention, and loyalty through personalized engagement and proactive solutions
- Develop tailored strategies to improve product adoption and customer success
- Maintained a deep understanding of industry trends, providing valuable insights to both clients and internal stakeholders.
- Onboarded new clients efficiently by guiding them through the process from initial contact to successful implementation of products and services.
- Use CRM tools and data analytics to monitor customer health and optimize workflows
- Collaborate with cross-functional teams to ensure seamless customer experiences and timely issue resolution
- Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
- Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
- Collaborated effectively with cross-functional teams to address client needs and drive business growth.
Energy Consultant
LGCY Power
09.2019 - 02.2022
- Built strong relationships with homeowners through door-to-door sales
- Provided tailored solar solutions, assessing customer needs and delivering clear, benefits-driven recommendations
- Developed and led training for new sales consultants, improving team performance and customer engagement
- Negotiated contracts and managed client expectations, ensuring satisfaction and successful sales closures
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Improved customer satisfaction rates by consistently delivering professional consultations and timely follow-up support.
Office Manager
West Valley Dental
05.2015 - 09.2019
- Managed daily operations of a high-volume office with 10+ staff members, ensuring efficient workflow and customer satisfaction
- Developed and implemented a training system for dental and front desk assistants, improving team productivity and service quality
- Coordinated office schedules, optimizing productivity while maintaining excellent patient care
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT06-2028
Skills
- Customer engagement
- Upselling strategies
- Data-driven insights
- Account retention
- Client onboarding
- Effective Problem Resolution
- Relationship building
- Sales operations
- Solution selling
- Customer portfolio management
- Project Management
- Adaptability
Timeline
Executive Account Manager
Hear.com
02.2022 - Current
Energy Consultant
LGCY Power
09.2019 - 02.2022
Office Manager
West Valley Dental
05.2015 - 09.2019
Bachelor of Science - Business Management
Western Governors University
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