Summary
Overview
Work History
Education
Skills
Accomplishments
References
Additional Information
Timeline
Generic

Tiana Horse

Santa Fe,NM

Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful in a high volume setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Residential Advocate

Esperanza Shelter Inc.
01.2024 - 04.2024
  • Improved residential environment by implementing and enforcing house rules and policies.
  • Provided essential support for residents by developing individualized service plans and conducting regular follow-up meetings.
  • Enhanced resident safety with thorough monitoring of the property, addressing any potential hazards or concerns promptly.
  • Assisted residents in achieving personal goals by providing resources, guidance, and encouragement.
  • Collaborated with interdisciplinary teams to ensure comprehensive care and support for all residents.
  • Managed documentation efficiently, maintaining accurate records of resident information, progress, and incidents.
  • Responded effectively to crises situations, utilizing de-escalation techniques and coordinating appropriate interventions.
  • Maintained open communication channels with residents'' families or guardians, keeping them informed of progress and developments.
  • Upheld confidentiality standards while handling sensitive information about residents'' backgrounds or personal struggles.
  • Connected residents to various services such as healthcare providers or legal assistance when needed.
  • Fostered a supportive atmosphere within the residential setting by promoting inclusivity, empathy, and understanding among all members of the community.

Front Desk Associate

Fairfield By Marriott
01.2023 - 09.2023
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered guest questions and referred to local points of interest.
  • Collected room deposits, fees, and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information
  • Performed basic daily bookkeeping tasks
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Maintained transaction security by verifying payment cards against identification
  • Entered and updated sensitive customer information during check-ins and room changes
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout

Front End Associate

La Montanita Cooperative
09.2021 - 09.2022
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 97% accuracy.
  • Operated POS Systems to process customer orders.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $400 or more per shift.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise
  • Answered questions about store policies and addressed customer concerns
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
  • Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases
  • Built relationships with customers to encourage repeat business

Team Lead

Target
03.2021 - 09.2021
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Directed and supervised teams of 24 engaged in team members carry out plans and time skills and development
  • Coached team members in techniques necessary to complete job tasks
  • Trained new team members by relaying information on company procedures and safety requirements
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions

Environmental Specialist

Cherry County Hospital
04.2019 - 06.2020
  • Identified training for environmental compliance and implemented training to operations and other team members.
  • Developed and executed initiatives to improve environmental knowledge and awareness.
  • Released reporting and recordkeeping to meet environmental regulations.
  • Tracked key compliance metrics and implemented systems to improve performance.
  • Shared best practices and developed synergies for businesses to achieve results.
  • Prepared detailed scientific reports or presentations based on findings.
  • Investigated accidents and analyzed root causes to develop corrective action plans.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Saved $ 2,300 by implementing cost-saving initiatives that addressed long-standing problems
  • Tracked key compliance metrics and implemented systems to improve performance
  • Developed and executed initiatives to improve environmental knowledge and awareness
  • Reviewed, interpreted and communicated current and proposed legislation to determine applicability for regional areas
  • Assisted with development of health and safety plans for hazardous materials
  • Performed environmental site assessments and provided remediation recommendations

Dietary Technician

Winner Regional Hospital
09.2017 - 05.2019
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Documented clinical findings and entered pertinent health data for processing, record keeping and use by other medical professionals.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Organized and planned medical nutrition therapy for 150 patients and residents
  • Developed and maintained accurate nutrition records and databases
  • Screened and monitored for change in nutrition risk status in hospitalized patients
  • Developed and implemented protocols related to nutrition care
  • Participated in medical staff meetings and other committees related to nutrition care
  • Educated patients and families on nutrition management
  • Monitored and evaluated patient progress, documenting results

Education

GED -

Santa Fe Community College
Santa Fe, NM
01.2016

Skills

  • Flexible and Adaptable
  • Team building
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Planning and Coordination
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette
  • Team contribution
  • Drawer management
  • Customer assistance
  • Proficient in data base Software
  • Service Quality
  • Auditing
  • Revenue Reviews
  • Cash Handling
  • Call Transfers
  • Sorting and Labeling
  • Customer Loyalty
  • Social Perceptiveness
  • Performance Strategies
  • Monitoring Equipment Inventory
  • Front Office Support
  • Maintenance Team Collaboration
  • Multi-Line Phone Systems
  • Issue Identification
  • Listening Skills
  • Problem-Solving Skills
  • De-Escalation Techniques
  • Safety Planning
  • Cultural Competency
  • Client Advocacy
  • Self-care strategies
  • Boundaries Establishment
  • Service planning
  • Case Management
  • Family Support
  • Interpersonal Skills
  • Professionalism

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolve issue which led to successful results.
  • Achieved company sales through effectively helping with collaborative team work.
  • Achieved weekly goals by completing tasks given by company request with accuracy and efficiency.
  • Achieved 25% of sales quote for companies monthly sales.

References

Name 

Additional Information

Asher Granata / FEC- Front End Lead at La Montanita Coop/ 2 years professional relationship/ (505) 490-7120


Michela Aveta / Front End Associate-Cashier at the La Montanita Coop/ 2 years professional Relationship/ (505) 487-0502


Niambi Jaha-Echols/ Life Coach -Owner of the Butterfly Movement Inc / 8 years of a professional relationship/ (312) 342-7703


Alister Stewart/ Residential Advocate Esperanza Shelter/ UNM Full time Student/ 4 months of professional relationships (505) 662-0988

Timeline

Residential Advocate

Esperanza Shelter Inc.
01.2024 - 04.2024

Front Desk Associate

Fairfield By Marriott
01.2023 - 09.2023

Front End Associate

La Montanita Cooperative
09.2021 - 09.2022

Team Lead

Target
03.2021 - 09.2021

Environmental Specialist

Cherry County Hospital
04.2019 - 06.2020

Dietary Technician

Winner Regional Hospital
09.2017 - 05.2019

GED -

Santa Fe Community College

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Tiana Horse