Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TIANA JACKSON

New York,NY

Summary

Compassionate and detail-oriented Medical Student with a proven track record at NYU Langone as well as with experience in anatomy, physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and a calm mentality. Demonstrated success in delivering superior care to multiple patients while managing a high-volume task load. Strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. Learning skills: Assessing clinical scenarios Navigating patient interactions, Working in a variety of health care settings Administering medication. Expected to: Display a professional attitude to patients, their families, and other members of the health care team Demonstrate the ability to cope with unpredictable situations and be flexible and remain emotionally stable under stress.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Secretary I

NYU Langone Orthopedic Foot & Ankle Center
New York, NY
12.2023 - Current
  • Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi-plan determinations, and any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
  • Maintains cooperative and professional relationships with physicians, nurses, office staff, and clinical staff.
  • Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
  • Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
  • Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to the correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
  • Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
  • Performs other related duties as needed by providers and supervisors.
  • Provides reception assistance (i.e. Greet patients, answer calls, and direct requests for assistance to the proper individual, etc. Screens telephone callers in a pleasant and professional manner; handles calls, takes messages, or directs callers to the appropriate person or area.
  • Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized. Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
  • Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group, etc.), verifies insurance eligibility electronically, takes their picture, and asks them to use Patient Secure. On subsequent visits, ask them to verify demographic information, and make any necessary edits. Collect and ask patients to sign patient-related documents, including HIPAA, MSPQ, ABN, etc. Follow up with patients, their representatives, physician offices, etc. To gather missing data and materials in order to complete the intake process, or refer to more senior-level staff.
  • Scan all necessary documents (insurance cards, lab requisitions, etc.). Into the intake system.
  • Monitors the intake work queue for timely intake completion.
  • Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
  • Maintained accurate patient records and filing systems according to established policies and procedures.
  • Created new patient files when needed and ensured that all documents were properly filed in each file folder.
  • Prepared correspondence such as letters, reports or memos on behalf of the office staff.

SENIOR CLIENT EXPERIENCE LEAD

Heyday Skincare
New York, NY
03.2022 - 10.2023
  • Communicated with assigned accounts, set expectations and negotiated priorities
  • Managed, measured, tracked and resolved customer issues to achieve timely resolutions
  • Onboarded new clients through established sales and implementation cycle
  • Identified and executed opportunities to engage clients
  • Directed training and retraining of employees to boost performance and enhance business results
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Analyzed skin condition and made appropriate product recommendations
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Develop and implement strategies to enhance the client experience, increase client retention, and drive sales growth
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals

CASHIER TEAM LEAD

Footlocker
QUEENS
10.2020 - 04.2022
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Happily guided customers throughout the process of successfully finding their ideal styles, specific products, answered questions, and offered advice
  • Actively staying informed about the latest sales offerings and loyalty programs
  • Meticulously handled POS system transactions include credit cards, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Worked collaboratively with other cashiers and additional sales staff to ensure all customers were properly attended to during their shopping experience
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Helped customers complete purchases, locate items, and join reward programs
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs

Education

Bachelor of Science - Nursing

Plaza College
Queens, NY
08.2025

Associate of Applied Science - NURSING

Nassau Community College
Garden City, US
05.2023

High School Diploma -

Bayside High School
Bayside
06.2021

Skills

  • Anatomy
  • Physiology
  • Nursing fundamentals
  • Medical terminology
  • Emergency response
  • Organizational skills
  • Clinical assessment
  • Patient interaction
  • Health care settings
  • Professional attitude
  • Stress management
  • Patient assessment
  • Administrative support
  • Medication side effect knowledge
  • Critical thinking
  • Active listening
  • Team collaboration
  • Customer service
  • Client engagement
  • Compassion
  • Microsoft Office Suite
  • Outlook
  • Verbal communication
  • Written communication
  • Microsoft Access
  • MS Excel
  • MS Word
  • Filing experience
  • Record preparation
  • Phone etiquette

Certification

CPR Certification

References

References available upon request.

Timeline

Secretary I

NYU Langone Orthopedic Foot & Ankle Center
12.2023 - Current

SENIOR CLIENT EXPERIENCE LEAD

Heyday Skincare
03.2022 - 10.2023

CASHIER TEAM LEAD

Footlocker
10.2020 - 04.2022

Bachelor of Science - Nursing

Plaza College

Associate of Applied Science - NURSING

Nassau Community College

High School Diploma -

Bayside High School

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TIANA JACKSON