Tiana Jackson-Bradley
Homeless Services Assistant
Lusby,MD
Summary
Enthusiastic Resident Assistant eager to contribute to team and community success through hard work, empathy, attention to detail and excellent organizational skills. Possessing a growing understanding of case work and non-profit organization culture with training in case management. Motivated to learn, grow and excel in Homeless Services industry.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Resident /Homeless Services Assistant
Lifestyles Inc.
Laplata, MD
08.2021 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building and room rounds.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Conducted research, gathered information from multiple sources and presented results.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Refer families to shelters, legal resources and educational programs.
- Handled high and low call volume to address client/customer inquiries and concerns.
- Served clients and followed outlined steps of service.
- Collaborated with Homeless Services Division to positively impact case loads via phone contact and emails.
- Received and processed stock into inventory management system.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Provide information and referral and assistance to drop-in and telephone customers/clients.
- Maintain accurate and up to date customer records and case notes.
- Assure that clients maintain their housing units in a safe and healthy condition.
- Cook and serve breakfast, lunch, and dinner to clients as scheduled.
City Mail Carrier
United States Post Office
Capitol Heights, MD
12.2020 - 08.2021
- Distributed letters, parcels and packages on foot to residences and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Updated routes based on weather and road conditions.
- Helped customers by carrying oversized parcels to front door of residences.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
Security Officer
Dominion Energy
Lusby, MD
02.2020 - 12.2020
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Participated in staff meetings, special events and professional development activities.
- Reported irregularities such as fire and safety hazards to maintenance.
- Checked and verified photo identification prior to granting facility access.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Authorized entrance papers and granted or denied entrance to building.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
Certified Geriatric Nursing Assistant
Sagepoint Senior Living Services
Laplata, MD
01.2017 - 12.2019
- Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
- Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
- Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention.
- Reported and recorded observations and results of treatments, tests, procedures and specimens to facilitate care plan.
- Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
- Coordinated work tasks with other units and personnel to encourage smooth and efficient flow of information.
- Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
- Offered quality nursing care to residents to promote rights, dignity and freedom of choice.
- Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
- Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, muscular dystrophy, dementia and Alzheimer's.
Education
Associate of Science - Human Services
College of Southern Maryland
La Plata, MD 05.2020 - Current
High School Diploma -
Forestville High School
Forestville, MD 08.1998 - 05.2001
Criminal Justice Certification - Criminal Justice
College of Southern Maryland
La Plata, MD 02.2020 - 02.2021
Skills
MS Office
Leadership
Computer Skills
Interpersonal Communication
Customer Service
Attention to Detail
Multitasking Abilities
Google Workspace
Good Telephone Etiquette
Self-Motivated
Conflict Resolution
Active Listening
Cultural Awareness
Data Management
Written and verbal communication
First Aid/CPR
Clerical Support
Office administration
Organizational skills
Mail handling
Credit and collections
Spreadsheet development
Multi-line phone proficiency
Social media knowledge
Filing and data archiving
Program files maintenance
Certification
Criminal Justice
Timeline
Alcohol and Drug Counseling
12-2021
Mental Health First Aid provider
10-2021
Resident /Homeless Services Assistant
Lifestyles Inc.
08.2021 - Current
City Mail Carrier
United States Post Office
12.2020 - 08.2021
Associate of Science - Human Services
College of Southern Maryland
05.2020 - Current
Security Officer
Dominion Energy
02.2020 - 12.2020
Criminal Justice Certification - Criminal Justice
College of Southern Maryland
02.2020 - 02.2021
Criminal Justice
02-2020
Certified Geriatric Nursing Assistant
Sagepoint Senior Living Services
01.2017 - 12.2019
High School Diploma -
Forestville High School
08.1998 - 05.2001