Tiana Jupree
Flint
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Responsible individual polished in navigating multiple POS computer systems and applications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Representative
Dort Financial Credit Union
07.2023 - Current
- Maintained high levels of professionalism while interacting with members via phone or email.
- Answered incoming calls from members and provided assistance with product inquiries, and customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Developed effective working relationships with team members across multiple departments.
- Updated and maintained databases with current information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Manager
DTLR Inc
11.2020 - 06.2023
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Worked closely with customers to understand needs and resolve diverse issues.
Sales Associate Key Holder
Love Boutique
08.2017 - 07.2021
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Signed for incoming shipments in manager's absence.
- Organized in-store promotional events.
Soft Lines Support Team Associate
Sears
12.2015 - 09.2018
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Administrator
Tapology
06.2013 - 07.2013
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Supported Program Management engagement in technical and administrative services, encompassing back-end workers, designers, planners and other personnel.
Education
Diploma -
International Academy of Flint
06.2016
Skills
- Leadership
- Sales Monitoring
- Team Building
- Problem Resolution
- Verbal and Written Communication
- Documentation and Reporting
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Hiring and Training
- Onboarding and Orientation
- Microsoft Office Expertise
- Customer Rapport
- Visual Merchandise
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Data Entry and Maintenance
- Account updating
Accomplishments
- Tangalooma Island Dolphin Research
- International Academy of Flint Annual Thanksgiving Dinner
- People to People Student Ambassador
Certification
- Driving License (5+ years experience)
Timeline
Call Center Representative
Dort Financial Credit Union
07.2023 - Current
Assistant Manager
DTLR Inc
11.2020 - 06.2023
Sales Associate Key Holder
Love Boutique
08.2017 - 07.2021
Soft Lines Support Team Associate
Sears
12.2015 - 09.2018
Administrator
Tapology
06.2013 - 07.2013
Diploma -
International Academy of Flint
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