Tiana Daniels

• Project managed over 100 interactive projects, ensuring 90% were completed on time and within budget, significantly enhancing client satisfaction.
• Increased client satisfaction with timely delivery of high-quality project deliverables.
• Assessed and analyzed customer requirements to develop effective IT project plans.
• Implemented best practices to drive quality IT project delivery.
• Coordinated with external vendors to deliver IT project components.
• Wrote, updated and maintained project documentation.
• Ensured compliance with company standards and best practices by regularly reviewing processes across all levels of the organization.

• Designed print collateral including direct mailers and event invitations contributing to successful outreach campaigns.
• Conducted market research to inform design choices tailored to target audience preferences, increasing the relevance of marketing materials.
• Improved social media engagement by designing eye-catching graphics for posts and promotions.
• Applied animation techniques to create dynamic visual elements.

• Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
• Brought about noticeable improvements to click rates, follower counts and engagement with clear and focused strategies.
• Developed marketing content such as blogs, promotional materials, and advertisements for social media.
• Increased customer engagement through social media.

• Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
• Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
• Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
• Created short-form videos, animated gifs and motion graphics for social media posts.

Client: AYCO: A Goldman Sachs Company.

• Engaged, supported, and provided administrative support to 7 managers in a busy and challenging environment.
• Processed 60% of all incoming and outgoing data during tax season and quarters for approximately 300 clients.
• Increased productivity by troubleshooting technology issues and becoming the "go-to" person for the department.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Client: BlueCross BlueShield of Illinois

• Provided administrative support to 2 Directors and 10 managers.
• Initiated and completed the full on-boarding and off-boarding cycle for consultants and BCBS employees.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Client: Epsilon

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Built and developed new floor plans for Main Building in Windows Visio.

• Developed creative design for print materials, brochures, banners, and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Conceptualized creative designs for print materials, banners, and signs.
• Created digital image files for use in digital and traditional printing methods.

• Developed creative design for print materials, brochures, banners, and signs.
• Conceptualized creative designs for print materials, banners, and signs.
• Created digital image files for use in digital and traditional printing methods.
• Created unique foreign advertising communications for B2C clients to translate overall brand equity to these local markets.

Promoted from Graphic Designer to Lead Graphic Designer

• Created designs and collaborated with design team to complete projects.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Created content for social media, advertising, and informational purposes.