Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tiana Lindsey

Accounting Assistant
Columbus,OH

Summary

Dedicated, motivated and hardworking graduate with proven leadership and communication skills (American Sign Language three years). Have an amazing work ethic and positive attitude that will allow myself to achieve company targets, and make customers happy. Detail-oriented Accounting Assistant offers 2 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Accounting Assistant

BeneLeaves
11.2022 - Current
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Assisted in preparation of monthly financial statements for timely and accurate reporting to management.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Input financial data and produced reports using Excel and QuickBooks.

Customer Experience Associate

Upstart Loans
10.2021 - 11.2022
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
  • Proactively identified solutions for customers experiencing credit issues and provided solutions
  • Verified integrity of applicants' information to minimize fraud.
  • Maintained up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
  • Reduced response times by prioritizing tasks efficiently across multiple channels such as phone, email, and chat support systems.
  • Resolved complex issues through diligent research, collaboration with colleagues, and implementation of creative solutions.

Senior Processing Technician

Beneleaves
10.2020 - 10.2021
  • Educational Sales Advocate (Pop Ups)
  • Employee of the Quarter
  • Certified Metrc
  • Metrc Backup
  • Pulling, Updating Inventory
  • Manifesting Orders
  • Packing
  • Quality Control of Pharmaceutical Medicine
  • Filling Capsules with multi repeating pipette.
  • Oversaw training and development of new processing technicians, contributing to creation of skilled and cohesive workforce capable of meeting organizational objectives.
  • Supported successful implementation of upgraded software system for tracking production metrics and analyzing performance data.

Customer Service Representative

JCPenney
11.2018 - 10.2020
  • Takes all customer calls
  • Assists with ordering for customers
  • Provide customers with all product knowledge and policy guidelines
  • Ensures that all customers understand what is going on at all times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Activity Assistant/ Admissions Aide/Receptionist

Summit's Trace Healthcare Center
09.2017 - 11.2018
  • Lead recreational activities, arts and crafts
  • Community Outings
  • Relate positively and appropriately with residents and family members
  • Prepare admission packets for residents
  • Answer Phone and transfer calls
  • Took messages for Doctor's
  • Accurate bookkeeping of resident's money
  • Open and closed gift shop
  • Ensured residents had positive and comfortable experience during their stay.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Transported client to medical appointments and grocery shopping.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Greeter

Smokey Bones
11.2016 - 01.2017
  • Provided friendly, courteous assistance to guest
  • Answer questions while directing guests within the restaurant
  • Answer phone for takeout orders.
  • Played an integral role in upselling products or services when applicable by informing customers about ongoing promotions and offers.
  • Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
  • Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.

Education

High school diploma - Communications

Columbus State College
Columbus, OH
08.2017 - 05.2017

Diploma -

Pickerington High School North
Pickerington, OH
05.2017 - 05.2017

Skills

American Sign Language (4 years)

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Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Accounting Assistant

BeneLeaves
11.2022 - Current

Customer Experience Associate

Upstart Loans
10.2021 - 11.2022

Senior Processing Technician

Beneleaves
10.2020 - 10.2021

Customer Service Representative

JCPenney
11.2018 - 10.2020

Activity Assistant/ Admissions Aide/Receptionist

Summit's Trace Healthcare Center
09.2017 - 11.2018

High school diploma - Communications

Columbus State College
08.2017 - 05.2017

Diploma -

Pickerington High School North
05.2017 - 05.2017

Greeter

Smokey Bones
11.2016 - 01.2017
Tiana LindseyAccounting Assistant