Customer service professional with over 5 years of experience proven to deliver phenomenal customer experiences. Strong communication skills, both verbal and written, with the ability to actively listen and understand clients needs. Proficient in data entry, client relations, and office management.
Hi, I’m
Tiana Macias
Atlanta,GA
Summary
Overview
8
years of professional experience
Work History
United States Navy Reserve
Yeoman/ Electronics Technician
06.2022 - Current
Job overview
- Created and updated records and files on over 200 sailors within assigned barracks.
- Conducted welcome aboard presentations for newly graduated sailors.
- Liaised between sailors and navy military training instructors maintaining lines of communication.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
- Tested various types of communication and radar equipment using oscilloscopes, and multi-meters.
- Performed advanced troubleshooting of systems down to component and module levels for Basic Radar, Basic Communications Systems, and Planned Position Indicators.
Hefter Dermatology
Medical Receptionist/Assistant Office Manager
01.2021 - 04.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi-line phone system, provided information and transferred calls to appropriate staff.
- Utilized EZDerm to schedule appointments for doctor visits and procedures.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, and billing.
- Managed and maintained email inbox, prioritizing messages to streamline communication and enhance productivity.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Stop And Shop
Assistant Customer Service Department Head
10.2015 - 08.2019
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Delegated tasks and duties to staff and clearly communicated timeframes for completion.
Education
SUNY At BuffaloBuffalo, NY
Bachelor of Science from Public Health
05.2020
University Overview
GPA: 3.6/4.0 Magna Cum Laude
- Dean's List Spring/2020
- Vice President for Poder Latinos Unidos in 2019
CUNY Queensborough Community CollegeBayside, NY
Associate of Arts from Liberal Arts And Sciences
12.2017
University Overview
Skills
- Data Entry
- Administrative Support
- Microsoft Office
- Team Oversight
- Client Relationship Management
- Correcting Discrepancies
- Verbal and Written Communication
- BLS Certified
Organizations and Affiliations
Organizations and Affiliations
Poder Latinos Unidos - Vice President
- Assisted the President with developing club policies, procedures, and budgets.
- Delegated tasks to club members, supervised their progress, encouraging collaboration and teamwork.
- Organized and managed club events such as general body meetings, fundraisers, social gatherings, workshops, and community service.
- Served as a point of contact for campus organizations, club members, students, and external organizations.
Timeline
Yeoman/ Electronics Technician
United States Navy Reserve
06.2022 - Current
Medical Receptionist/Assistant Office Manager
Hefter Dermatology
01.2021 - 04.2022
Assistant Customer Service Department Head
Stop And Shop
10.2015 - 08.2019
SUNY At Buffalo
Bachelor of Science from Public Health
CUNY Queensborough Community College
Associate of Arts from Liberal Arts And Sciences
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