Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Marmaras

Bethesda,MD

Summary

Dynamic retail professional with extensive experience at Yves Delorme, excelling in team management and customer service. Proven track record in boosting sales through effective merchandising and promotional events. Skilled in training staff and optimizing operations, fostering a collaborative environment that enhances customer satisfaction and loyalty.

Overview

30
30
years of professional experience

Work History

Retail Sales Part-time

Irresistibles
Bethesda, MD
10.2012 - Current

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Answered questions about current promotions and resolved issues according to store policies.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Worked within the store to find desired items for customers. Placed special orders or called other local stores to find desired items for customers. Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Processed various payments and maintained accurate drawers to meet financial targets and goals. Daily reconciling opening and closing procedures.

Retail Store Manager

Yves Delorme
Bethesda, Md
07.1995 - 08.2003

I managed the daily functions of a French International Linen Boutique. My job included inventory management, display merchandising, purchasing operations and boosting sales. I maintained store merchandise accuracy with taking on hand inventory and reconciling discrepancies. I planned and executed in-store promotional events to increase customer engagement and sales revenues. Created excellent customer service experience to cultivate customer loyalty and retention. Reconciled and preparing the necessary daily paperwork sending to our corporate headquarters. I mentored employees and instructed on management of complicated sales, complex issues and difficult customers. I conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel I connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Organized and updated schedules to optimize coverage for expected customer demands. Organized new stock for floor placement. I trained store personnel on how to increase store profits by cross-selling complementary item.

Education

90hr. Early Childhood Certification -

Howard Community College

Continuing Education

Montgomery College
Rockville, MD

Skills

  • Team collaboration
  • Organization
  • Team management
  • Team building
  • Computer skills
  • Multitasking
  • Training & development
  • Store opening and closing procedures
  • Customer service focus
  • Staff training and development
  • Merchandising
  • Problem solving strength

Timeline

Retail Sales Part-time

Irresistibles
10.2012 - Current

Retail Store Manager

Yves Delorme
07.1995 - 08.2003

90hr. Early Childhood Certification -

Howard Community College

Continuing Education

Montgomery College