Tiana Griffith
Huntsville,AL
Summary
Dynamic and dedicated professional with extensive experience in customer service and team collaboration at Kickapoo Casino. Proven ability to enhance guest experiences while maintaining high standards of cleanliness and organization. Skilled in EMR/EHR and patient-focused care, demonstrating reliability and strong communication skills in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server Cook
Kickapoo Casino
04.2025 - 09.2025
- Provided excellent customer service by greeting and assisting guests promptly.
- Learned menu items and daily specials to effectively communicate offerings to customers.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in setting up and clearing tables efficiently during busy service periods.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Handled cash transactions accurately while processing payments through point-of-sale system.
- Adapted quickly to fast-paced environment, ensuring smooth operations during peak hours.
- Participated in training sessions to develop knowledge of restaurant policies and procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Prepared and cooked diverse menu items following established recipes and safety protocols.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Assisted in inventory management, ensuring timely restocking of supplies and minimizing waste.
- Monitored cooking times and temperatures to guarantee food quality and safety standards were met.
- Trained new staff on kitchen procedures, equipment usage, and hygiene practices.
Sales Associate
Dollar General Store
01.2025 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Operated cash register efficiently, processing transactions and handling customer payments.
- Organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to ensure clean and orderly store environment.
- Followed safety protocols to maintain compliance with health regulations and store standards.
- Trained new associates on store policies, procedures, and customer service techniques.
- Implemented promotional strategies to boost seasonal sales during peak periods.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Warehouse Associate
Amazon
05.2022 - 12.2024
- Operated forklifts and pallet jacks to transport goods efficiently throughout the warehouse.
- Maintained accurate inventory records using Amazon's inventory management system.
- Assisted in receiving shipments, verifying items against purchase orders for accuracy.
- Collaborated with team members to ensure timely order fulfillment and dispatching.
- Implemented safety protocols to minimize risks and ensure compliance with workplace regulations.
- Conducted regular inspections of equipment and work areas to maintain operational efficiency.
- Trained new associates on warehouse procedures and best practices for productivity.
- Identified process inefficiencies, suggesting improvements that enhanced workflow effectiveness.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as Number pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Education
Certificate - Medical Coding
Oklahoma State University
Stillwater, OKCertificate - Medical Assistant
Stepful
Oklahoma City, OK12.2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
Timeline
Server Cook
Kickapoo Casino
04.2025 - 09.2025
Sales Associate
Dollar General Store
01.2025 - 04.2025
Warehouse Associate
Amazon
05.2022 - 12.2024
Certificate - Medical Coding
Oklahoma State University
Certificate - Medical Assistant
Stepful