Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Matthews

Philadelphia,PA

Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level certified nursing assistant position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

CNA

Paoli Memorial Hospital
03.2018 - 08.2024

Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals. Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints. Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information. Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Maintains work operations by following policies and procedures. Protects organization’s value by keeping patient information confidential. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards. Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure. Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

Customer Service Associate

Wawa
10.2015 - 06.2021

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Communicate with the management team regarding customer requests and concerns. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary. Prepare all made to order food and/or beverages according to recipe or customer specifications. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Complete other tasks as assigned by store management.

CNA

Crest Haven Nursing & Rehabilitation Center
09.2009 - 08.2015

Assume responsibility for varied resident care duties as assigned by charge nurse to include admitting, discharging, transferring and caring for the resident’s personal belongings and assisting the professional nurse in performing resident treatments,Bathe the resident in bed, tub or shower, combs hair, cleans and cuts fingernails and gives shampoos; Make both occupied and unoccupied beds; Assist with self-medications; Assist with treatments and vitals, as necessary; Verified that all residents have wrist bands, medication, picture, and door tags; Accompany residents when transported outside facility for appointments, as needed; Participate in the formulation and follow through of the resident’s nursing care plan; Take and record weights, blood pressures, temperatures, pulse and respiration . Assist all residents with their meals and provides in between meal nourishment, as well as providing fresh ice and water to the resident’s bedside, as needed; Handle and attend to residents in a manner conducive to their safety and comfort, adhering to instructions issued by the nursing supervisor and or charge nurse to establish shift routines

Education

High School Diploma -

Wildwood High School
Wildwood, NJ
06.2007

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Feeding Assistance
  • Basic Life Support
  • Dressing assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Patient Transfers
  • Complex Problem-Solving
  • Reliable team player
  • Recording vital signs
  • Dementia and Alzheimer's knowledge
  • Safety Precautions
  • HIPAA Compliance
  • Collecting vital signs
  • Bedside manner
  • Compassionate

Timeline

CNA

Paoli Memorial Hospital
03.2018 - 08.2024

Customer Service Associate

Wawa
10.2015 - 06.2021

CNA

Crest Haven Nursing & Rehabilitation Center
09.2009 - 08.2015

High School Diploma -

Wildwood High School
Tiana Matthews