Summary
Overview
Work History
Education
Skills
Timeline
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Tiana M Brooks

Florence,OR

Summary

Dynamic Head Bartender with a proven track record at Beachcomber Pub, enhancing customer loyalty and satisfaction through exceptional service and high-quality cocktails. Skilled in POS system proficiency and staff training, I increased repeat business by fostering strong community relationships and leading teams during high-volume events. Renowned for outstanding communication and organizational abilities.

Overview

12
12
years of professional experience

Work History

Head Bartender

Beachcomber Pub
10.2018 - 08.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender Supervisor

Bridgewater Fish House & Zebra Bar
02.2013 - 09.2018
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained 20+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Opportunity Center
Eugene, OR
05.2010

Skills

  • Cash handling expertise
  • Taking inventory
  • POS System proficiency
  • Staff Training and Supervision
  • Attentive service
  • Managing cash register
  • Strong Communication Skills
  • Cash Handling
  • Customer Service
  • Retaining information
  • Customer service expertise
  • Highly reliable
  • Outgoing Personality
  • Handling Difficult Customers
  • Complex Problem-Solving
  • Organizational ability

Timeline

Head Bartender

Beachcomber Pub
10.2018 - 08.2024

Bartender Supervisor

Bridgewater Fish House & Zebra Bar
02.2013 - 09.2018

Opportunity Center

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Tiana M Brooks