Tiana McAllister
Pleasant Grove
Summary
Dynamic Human Resources professional with a proven track record at Helpside Inc, excelling in employee benefits administration and compliance management. Adept at enhancing client satisfaction through effective communication and cross-functional collaboration, I successfully improved customer retention rates while managing complex HR programs. Bilingual and skilled in various software tools, I drive impactful results.
Overview
13
13
years of professional experience
Work History
Human Resources Representative
Helpside Inc
Lindon
01.2025 - 06.2025
- Managed employee records while ensuring confidentiality of sensitive information.
- Processed employee benefits enrollment and addressed related inquiries effectively.
- Updated HR databases to guarantee accuracy in information management.
- Enforced compliance with federal, state, and local employment regulations, including EEO and ADA.
- Handled routine HR inquiries through clear communication with staff members.
- Conducted gap analyses to identify improvement opportunities within HR programs.
- Assisted with benefits administration, including open enrollment and COBRA compliance.
Client Success Manager
Helpside, Inc
Lindon
01.2014 - 01.2025
- Managed onboarding processes for clients to facilitate smooth transitions and enhance satisfaction.
- Collaborated with cross-functional teams to address client needs and resolve concerns.
- Oversaw 200+ client accounts, conducting regular partnership reviews to optimize service utilization.
- Resolved client issues promptly, ensuring effective communication and follow-up.
- Supported implementation of software tools to streamline client interactions and workflows.
- Coordinated resolution of customer issues promptly, escalating when necessary.
- Implemented strategies that improved customer retention rates across multiple channels.
- Generated custom reports for clients to track key performance metrics.
Benefits Representative
Helpside, Inc
Lindon
07.2012 - 01.2014
- Coordinated annual open enrollment meetings and facilitated informative sessions for employees.
- Managed employee benefits enrollment and guided staff through available options.
- Reviewed changes in benefit plans and communicated updates to all employees promptly.
- Developed training materials on benefits policies for new hires to ensure clarity.
- Collaborated with HR teams to integrate benefit offerings seamlessly across departments.
- Addressed employee inquiries regarding benefits packages, resolving issues efficiently.
- Educated employees about benefits programs, enhancing understanding and accessibility.
- Assisted in creating comprehensive employee benefits plan documents and summaries.
Education
High School Diploma -
American Fork High School
American Fork, UT05-1997
Skills
- Employee benefits administration
- Compliance management
- HR database management
- Benefits program development
- Client relationship management
- Problem solving
- Effective communications
- Cross-functional collaboration
- Bilingual communication
- Skilled in multiple software programs
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Human Resources Representative
Helpside Inc
01.2025 - 06.2025
Client Success Manager
Helpside, Inc
01.2014 - 01.2025
Benefits Representative
Helpside, Inc
07.2012 - 01.2014
High School Diploma -
American Fork High School
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