Tiana Armstrong

• Provided leadership and guidance to team members while encouraging collaboration across departments.
• Checks products for out of date / damages to ensure freshness and quality of products
• Completes work assignments in a timely manner; uses time efficiently and productively in support of facility goals for on-time deliveries
• Ensures that work performed meets individual productivity goals, team productivity goals, and / or facility productivity goals
• Complies with all federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Accurately completes assignments and resolves issues related to accuracy
• Communicates below standard wareroom, cooler, and / or freezer conditions to management
• Coordinates issues related to inventory integrity / product movement within the facility
• Completes inventory verification and monitoring / tracking processes (e.g., cycle counting)
• Coordinates and distributes work assignments to eFC Route Drivers
• Ensures that operational benchmarks (e.g., on-time releases, receiving) are on track daily
• Supports communication between eFC and store locations to ensure service level expectations are met

• Scheduling and coordination of installation from order input to installation and creation of serviceable items
• Documentation and organization of all communication and job site specific instructions and requirements of 50+ jobs at a time
• Multitasking by prioritizing responsibilities, eliminating needless tasks, proactive project planning, and optimum scheduling
• Follow up and frequent communication with customers from introduction to post follow up
• Weekly meeting with sales reps to better grasp the proposal and to insure delivery of SSG’s high standards to our customers.
• Weekly meeting with installers over schedule forecast and obtain feedback from them on job scope and timeline from their perspective.
• Work in close coordination with other Project Managers to establish and execute jobs with limited installers and sub-contractors.
• Monitor and coordinate freight timelines and provide tracking with frequent logistical delays, weather, and supply chain issues.
• Produce bi-weekly installation schedules and distribute to Coordination and installation teams.
• Work closely with service department to fit in preventative maintenance and service calls between installations.
• Rent equipment and vehicles with confirmation on site needs and permitting as well as the installer standard needs for installation efficiency and safety.
• Reviewed safety docs and ensured crews adhered to site specific safety regulations.
• Diligently maintained safety training documents/procedures required for onboarding for each jobsite for each installer such as:

- Boom lift, forklift and aerial lift, certification

- CPR/ First Aid training and certifications.

- OSHA certifications

• Communicated and insured completion of job specific requirements such as (background checks, orientation, required training, etc.) to technicians, in accordance with customers policies.

• Coordinate commercial entry door installations
• Handle high revenue client accounts
• Oversee a team of install technicians
• Receive and verify incoming materials for installation projects
• Create and format job aide material
• Manage monthly revenue projections
• Ensure install materials are accurate and accessible for technicians
• Work closely with commercial entry door sales team to maximize profit margin.

• Develop route plan for multiple districts including largest district in the country
• Cultivate relationships with diverse transportation teams to better assist them with putting forth the most efficient route plan possible and meet all customers' needs
• Approach any and all decisions with the company culture in mind
• Built driver routes for districts spanning across the country
• Assisted in rolling out new software for the company, Road Net and Omni tracs
• Hosted monthly conference calls to ensure quality and efficiency
• Assisted in training new and current colleagues
• Traveled to different locations to assist with software introductions

• Constructs and manages routes, taking into consideration territory parameters, system logic, and
• Echnician work-life balance
• Monitors route status and notifies both the Routing Team Manager and District Technical Manager of any route status; Irregularities or unusual requests by technicians to ensure timely service delivery to the customer
• Create customer information spread sheets in excel.