Tiana Hayes
Ocala,FL
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success, maintain professional appearance and uphold strong public image.
Overview
10
10
years of professional experience
Work History
Cashier/Garden Associate/Customer Service Representative
WALMART
Ocala, Florida
03.2019 - Current
- Greet and assist customers
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Tracked warehouse contents continually, maintained constant awareness of stock levels
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Completed daily cycle counts and audits of specified segments to keep inventory current and accurate.
- Handle money services such as western union moneyGram and Walmart to Walmart
- Handle bill pay
- Return processing
- Handled customer transactions efficiently at high-volume retail environment.
- Maintained accurate cash register operations and balanced cash drawers daily.
Head Receptionist
Empire Credit and Collections
Babylon, NY
10.2018 - 01.2019
- Handled a multi line phone system
- Transferred written information into database spreadsheets to maintain consistent, accurate client records and project details. Identified errors and reported to supervisors.
- Translated written documentation and notes into emails and other types of correspondence.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Assistant Manager
Hungry Howies
Florida
09.2015 - 08.2018
- Maintained high standard of customer service during high volume, fast-paced operations.
- Responsible for assuring that employees followed procedures for safe food preparation.
- Handled currency and credit card transactions.
- Experienced in POS computer system for automated order taking
Education
High school Diploma -
Catapult Academy
Ocala, FlSkills
- Accountable
- Able to Multitask
- Resilient
- Organized
- Attention to detail
- Refund handling
- Payment collections
Timeline
Cashier/Garden Associate/Customer Service Representative
WALMART
03.2019 - Current
Head Receptionist
Empire Credit and Collections
10.2018 - 01.2019
Assistant Manager
Hungry Howies
09.2015 - 08.2018
High school Diploma -
Catapult Academy