Tiana outley
Buffalo,NY
Summary
With a proven track record at Home Depot, I excel in customer service excellence and POS system operations, enhancing service delivery by developing strategies based on client feedback. My approach, blending patience and empathy with technical proficiency, has significantly improved customer satisfaction and operational efficiency.
I am a professional, with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Cashier
Home Depot
06.2023 - Current
- Developed comprehensive strategies for addressing client concerns and enhancing service delivery.
- Analyzed client feedback to inform service improvements and drive better outcomes.
- Researched industry benchmarks to guide clients in strategic planning and resource allocation.
- Coordinated cross-functional teams to streamline processes and enhance service offerings.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Family Dollar
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Warehouse Worker
Amazon
06.2021 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Student Building Manager
Buffalo State College
08.2022 - 12.2022
- Ensured compliance with university policies and procedures, maintaining accurate records of all activities within the building.
- Regularly updated building signage and informational materials, ensuring accurate and accessible information for all users of the facility.
- Increased customer satisfaction through prompt resolution of maintenance requests and proactive communication with stakeholders.
- Maintained cleanliness of common spaces by assigning tasks to custodial staff according to priority levels.
- Supported the onboarding process for new student employees, providing comprehensive training and resources to ensure success in their roles.
- Boosted event management efficiency by coordinating closely with university staff and external vendors for seamless execution.
- Developed strong relationships with various departments, fostering collaboration on events and facilities projects.
Orientation Leader
Buffalo State College
07.2022 - 09.2022
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
- Sustained collaborative relationships with faculty, staff and administration.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Facilitated group discussions to address common concerns among new students and provide solutions.
- Served as a positive role model for incoming students, promoting a welcoming and inclusive campus environment.
- Collaborated with fellow Orientation Leaders for seamless event planning and execution.
- Implemented creative strategies for engaging diverse groups of students in meaningful conversations about college life.
- Coordinated and led group campus tours of up to 20 students and parents.
Bakery Clerk
Tops Friendly Markets
06.2021 - 05.2022
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Education
No Degree -
Onondaga Community College
Syracuse, NYBachelor of Science - Biology/psychology
SUNY Buffalo State
Buffalo, NY12-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Customer relations
- Written and verbal communication
- Conflict resolution
- Product knowledge
- Complex Problem-solving
- POS system operations
- Cash register operation
- Cash handling and management
- ID verification
- Attention to detail
- Decision making aptitude
- Sales expertise
- Daily reporting
- Product recommendations
- Clear communication
- Basic math
- Dependability and reliability
Timeline
Cashier
Home Depot
06.2023 - Current
Cashier
Family Dollar
12.2022 - 05.2023
Student Building Manager
Buffalo State College
08.2022 - 12.2022
Orientation Leader
Buffalo State College
07.2022 - 09.2022
Warehouse Worker
Amazon
06.2021 - 05.2023
Bakery Clerk
Tops Friendly Markets
06.2021 - 05.2022
No Degree -
Onondaga Community College
Bachelor of Science - Biology/psychology
SUNY Buffalo State
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