Tiana Pegues
Oxford,MS
Summary
Early-career professional with experience in security and senior customer support. Skilled in complaint resolution, case documentation, and clear communication with customers, supervisors, and responders. Focused on protecting people, resolving issues quickly, and maintaining strong service standards.
Overview
3
3
years of professional experience
Work History
Security
Best Crowd Management
Oxford, MS
09.2025 - Current
- Maintained building security and ensured personnel safety by enforcing visitor policies and tracking guest entries and exits.
- Secured building access by locking and unlocking doors, turning off lights, and setting alarms.
- Patrolled interior and exterior areas for safety concerns.
- Verified visitor badges for access control at building entrance. and approved access.
- Enforced site rules and addressed unauthorized activity.
- Applied security, scalability, and maintainability best practices.
- Communicated with supervisors, tenants, and emergency responders.
- Welcomed staff members at facility entrance with a friendly demeanor., guests, vendors, and contractors upon arrival at facility entrance.
- Resolved problems quickly and shared clear information while working with minimal supervision.
Senior Support Representative
Conduent
Remote
03.2024 - 08.2025
- Delivered phone and email technical support to customers.
- Resolved escalated customer complaints through effective communication and problem-solving. within 24 hours.
- Explained policy details, procedures, and service options to customers.
- Advised customers on best use of products based on individual needs.
- Analyzed customer feedback data to identify satisfaction trends and improve service delivery.
- Developed resolutions for complex technical issues, enhancing support for customers and internal teams.
- Answered inbound customer calls for Conduent service programs.
Education
High School Diploma -
Oxford High School
Oxford05-2016
Some College (No Degree) - Business Information Systems
Mississippi State University
Starkville, MSSkills
- Access control
- Visitor screening
- Patrol procedures
- Alarm systems
- Incident reporting
- Policy enforcement
- Stadium security
- Customer service
- Complaint resolution
- Case documentation
- Problem solving
- Effective communication
Timeline
Security
Best Crowd Management
09.2025 - Current
Senior Support Representative
Conduent
03.2024 - 08.2025
High School Diploma -
Oxford High School
Some College (No Degree) - Business Information Systems
Mississippi State University