Tiana Peoples
Sumter,SC
Summary
Results-driven Sales Agent accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remodel Associate
Walmart
02.2024 - 07.2024
- Working together with others as a team.
- Ensuring product is stocked and available for customers in a timely fashion before store opens.
- Provided exceptional customer service while working in an active retail setting during ongoing remodels, addressing questions or concerns promptly and professionally.
- Improved customer satisfaction by ensuring a clean and organized work area throughout the remodeling process.
Licensed Health Insurance Sales Agent
American Health Marketplace
12.2021 - 01.2024
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Leveraged cross-selling opportunities by identifying potential needs for additional insurance products or services among existing clients.
- Managed approximately 30-60 incoming calls per day from customers
Licensed Health Insurance Agent (Seasonal)
NuLogic Business Solutions
08.2021 - 12.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Molding Press Operator
Becton Dickenson (BD)
08.2018 - 08.2021
- Molding press operator makes efficient amount of product to satisfy customer needs
- Collect data to ensure everything is running properly and a sufficient amount of product was made each hour.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
Customer Service Representative
Sykes Enterprises, Incorporated
09.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Cashier/Crew Member
Little Caesars
08.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High school diploma -
Sumter High
Sumter, SC06.2016
Skills
- Customer Service (5 years)
- Medical terminology
- Salesforce
- Account Management
- Quality assurance
- HIPAA Compliance
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Client needs analysis
- Relationship Building
- CRM Software
Certification
- Licensed Health Insurance Agent, 09/01/21, Present
- Insurance Producer License
Timeline
Remodel Associate
Walmart
02.2024 - 07.2024
Licensed Health Insurance Sales Agent
American Health Marketplace
12.2021 - 01.2024
Licensed Health Insurance Agent (Seasonal)
NuLogic Business Solutions
08.2021 - 12.2021
Molding Press Operator
Becton Dickenson (BD)
08.2018 - 08.2021
Customer Service Representative
Sykes Enterprises, Incorporated
09.2016 - 01.2017
Cashier/Crew Member
Little Caesars
08.2015 - 05.2016
High school diploma -
Sumter High
Similar Profiles
Brandon BruceBrandon Bruce
CAP 2 Associate at WalmartCAP 2 Associate at Walmart
Scott JerniganScott Jernigan
Overnight Maintenance Associate at WalmartOvernight Maintenance Associate at Walmart
Christopher MottChristopher Mott
Asset Protection Investigator at WalmartAsset Protection Investigator at Walmart
Sady PettySady Petty
Fresh Team Lead at WalmartFresh Team Lead at Walmart
Theodis K. WashingtonTheodis K. Washington
Crew Member at MacroCrew Member at Macro