Tiana Peve
Stratford,CT
Summary
Focused and enthusiastic food service worker with a commitment to maintaining high standards of cleanliness and organization. Proven track record of delivering outstanding customer service, leading to increased customer loyalty. Skilled in cash management and utilizing point-of-sale systems to streamline operations and enhance accuracy. Dedicated to creating a welcoming environment that ensures guest satisfaction and repeat visits.
Overview
5
5
years of professional experience
Work History
Shift Lead/ Cook/ Cashier
Cricket Car Hop
09.2022 - Current
- Supervised a team of employees to ensure efficient operations and high-quality customer service.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Managed daily cash handling procedures and performed end-of-day reconciliations.
- Led by example in delivering exceptional customer service, resulting in increased repeat business.
- Prepared and cooked menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of workstations, contributing to a safe and efficient kitchen environment.
- Resolved customer complaints effectively, promoting satisfaction and repeat business.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Waitress/ Food Expeditor
Cibus Latin Fusion
02.2021 - 09.2021
- Maintained a clean and organized dining area, adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, enhancing customer satisfaction.
- Managed cash and credit transactions, ensuring accurate billing and handling of payments.
- Developed and maintained positive relationships with regular customers to enhance loyalty and repeat business.
- Demonstrated knowledge of menu items and specials to provide informed recommendations to guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Stratford Continuing Education
Stratford, CT2025
Skills
- Time Management - Expert
- Adaptability - Expert
- Multitasking - Expert
- POS Systems - Expert
- Communication Skills - Expert
- Customer Service - Expert
- Cash Handling - Expert
Languages
English - Native
Spanish - Fluent
Timeline
Shift Lead/ Cook/ Cashier
Cricket Car Hop
09.2022 - Current
Waitress/ Food Expeditor
Cibus Latin Fusion
02.2021 - 09.2021
Stratford Continuing Education