Tiana Phillips
Mebane,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Associate
NCEENT- Duke PDC
06.2021 - Current
- I was hired as a Patient Service Associate for NCEENT, which includes front desk and daily operations. Day to day my responsibilities are checking in and out patients for scheduled appointments, this includes assisting patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Delivered support to medical staff in completion of patient paperwork. This includes insurance authorization for outgoing referrals, speech authorizations and visits to our clinic.
Teacher Assistant
LIBERTY ELEMENTARY SCHOOL
09.2020 - 06.2021
- I was hired in September of 2020 as a temporary custodian
- In December I made the transition to teacher assistant
- I worked with various grade levels, such as fourth grade, kindergarten and third grade. I contributed to increased student success by providing one-on-one support for struggling learners.
- I helped with several small groups in the tasks of reading and math.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
- Supported classroom activities, tutoring, and reviewing work.
Receptionist/Office Assistant
University Chiropractic
10.2019 - 03.2020
- I was hired to assist with daily office tasks, such as check in patients, collect payments, post insurance payments and answer phones, I also maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. When patients arrived that needed additional therapy, such as electric stimulation, I applied the equipment to the patient and monitored them through out the duration of the therapy.
- In my tenure, I became a Certified Chiropractic Assistant through the NC State Board of Chiropractic Examiners.
- Corresponded with clients through email, telephone, or postal mail.
- Some of my additional duties included managing the social media pages, photograph for the company website and any cleaning tasks that were needed.
Assistant Territory Manager/Account Manager/Photographer
Strawbridge Studios Inc
06.2016 - 10.2019
- Upon my employment in 2016 with Strawbridge Studios Inc in Durham, I began as a Photographer, Due to diligence and hard work I became an Account Manager in August 2017
- With continued determination and hard work, I was given the opportunity to become Assistant Territory Manager in September 2019
- As a photographer my duties included being on time for every shoot and having the proper equipment.
- Upon becoming an Account Manager my duties remain the same with added responsibility, such as, handling 50 accounts and gathering data while providing excellent customer service to each account
- Built long-lasting relationships with key decision-makers, fostering trust and loyalty among existing customers while attracting new business opportunities.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- As the Assistant Territory Manager, additional duties will be placed upon me, at this time I have not been given my job description.
Photographer
Re:Member Church Directories
06.2015 - 06.2016
- I was hired as a traveling photographer for Re:Member Church Directories, where my duties included carrying a full portrait studio and setting up each day for work
- In this role I became very adept to working with excel and completing expenses for myself
- I always demonstrated excellent customer service and remained prompt for every session.
Cashier/Sales Associate
Kmart
11.2014 - 05.2015
- Being hired in 2014 as a seasonal cashier for K Mart, my responsibilities included being on a register for the duration of scheduled shift, and calculating my till at the end of the day
- At the end of my temporary employment, I was hired on as a permanent employee in the electronics department
- In my new role, my duties changed to stocking the electronics department and running the layaway department.
Secretary/Key Holder
Hamricks
11.2012 - 11.2013
- I was hired as a seasonal cashier, to assist with stocking the floor of merchandise and assist with register duties when needed
- I was promoted to Secretary and Key Holder after being there a few months
- My duties included opening and closing the store, making nightly deposits, ordering office supplies and assisting manager with weekly schedule.
Education
No Degree - Medical Terminology
Durham Technical Community College
Durham, NCCertification - Chiropractic Assistant
NC state Board of Chiropractic Examiners
02.2020
High school diploma -
Alamance Community College
06.2013
Skills
- Account management
- Customer service
- Data entry
- Organizational skills
- Microsoft office
- Outlook
- Photography
- Front Desk
- Medical Scheduling
- Microsoft Word
- Medical Terminology
- Epic
- Medical Records
- Insurance Verification
- Communication skills
- Office Equipment Operation
- Healthcare Knowledge
Certification
Basic Life Support (BLS) & First Aid, 08/01/22, 08/01/24
Additional Information
I am a 26 year old female, I grew up in Southern Alamance county in North Carolina. I have a passion for helping others, and an enthusiastic attitude towards learning new tasks.
Assessments
Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
Timeline
Patient Service Associate
NCEENT- Duke PDC
06.2021 - Current
Teacher Assistant
LIBERTY ELEMENTARY SCHOOL
09.2020 - 06.2021
Receptionist/Office Assistant
University Chiropractic
10.2019 - 03.2020
Assistant Territory Manager/Account Manager/Photographer
Strawbridge Studios Inc
06.2016 - 10.2019
Photographer
Re:Member Church Directories
06.2015 - 06.2016
Cashier/Sales Associate
Kmart
11.2014 - 05.2015
Secretary/Key Holder
Hamricks
11.2012 - 11.2013
No Degree - Medical Terminology
Durham Technical Community College
Certification - Chiropractic Assistant
NC state Board of Chiropractic Examiners
High school diploma -
Alamance Community College
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