Tiana Pope
Summary
Hardworking individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Hardworking and reliable customer service representative focused on going above and beyond to support team and serve customers. Trained in guest services and offering top-notch customer service abilities. Motivated to continue to learn and grow as a Customer Service Representative and Executive Assistant.
Overview
3
3
years of professional experience
Work History
Executive Assistant
Healing Word Fellowship Church
04.2022 - Current
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
Salon Assistant
Heavenli Handz Beauty Salon
10.2021 - Current
- Navigate incoming calls
- Book new and existing client appointments
- Welcome and Check-in all clients
- Professionally Shampoo & Blow dry.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
PBX Operator
Ocean Beach Club/Ocean Resort
08.2022 - 04.2023
- Expedite all incoming calls in a timely and accurate manner, assisting guests/owners with questions or any issues they may have
- Fulfill guest requests/needs
- Monitoring fire alarms, and responding to emergency situations
- Handle guest messages, wake-up calls, and phone billings.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
Attractions Attendant/Sales/Party Host
Apex Entertainment
02.2021 - 09.2022
- Conducted safety inspections by observing operation and insuring all equipment is running properly and reporting that to a manger
- Engage customers in friendly conversations to persuade them to try attractions and encourage repeat visits
- Handled all administrative needs, including processing the ticket payments, issuing receipts and keeping detailed records of the daily attendance
- Ensure that all equipment and functions are safe and presentable to use and abide by company policies.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
Sales Associate
Foot Locker
10.2020 - 10.2021
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Promoted safety initiatives to increase awareness and maintain risk-free environment
- Welcomed guests and offered quick assistance to handle diverse needs
- Assisted with maintaining the image of the facility
- Unboxed and restocked merchandise into attractive displays.
Sales Associate
Bath & Body Works
10.2020 - 01.2021
- Restocked front lanes and displays, following established merchandising price and standards
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Engaged customers and built connections to drive long-term sales
- Unboxed and restocked merchandise into attractive displays
- Managed daily tasks and found opportunities to go above and beyond the requirements.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Norview High School
Norfolk, VA06.2020
Skills
- Money handling
- Customer service
- Multitasking
- Organization
- Sales and marketing
- Task prioritization
- Strategic Planning
- Administrative Support
Timeline
PBX Operator
Ocean Beach Club/Ocean Resort
08.2022 - 04.2023
Executive Assistant
Healing Word Fellowship Church
04.2022 - Current
Salon Assistant
Heavenli Handz Beauty Salon
10.2021 - Current
Attractions Attendant/Sales/Party Host
Apex Entertainment
02.2021 - 09.2022
Sales Associate
Foot Locker
10.2020 - 10.2021
Sales Associate
Bath & Body Works
10.2020 - 01.2021
High School Diploma -
Norview High School
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