Tiana Porter
Albuquerque,NM
Summary
Results-driven professional with a robust skill set in customer service. Proficient in conflict resolution, relationship management, and CRM software utilization, with a proven ability to enhance customer satisfaction. Adept at managing high-volume environments and streamlining operations, consistently delivering high-quality outcomes. Known for exceptional interpersonal skills and a positive attitude, committed to excellence and continuous improvement.
Overview
1
1
Certification
Work History
Store Clerk
Fosters Supermarket
- Provide Customer Service
- Organize Products
- Keep track of inventory
Hotel Housekeeper
Santa's Lodge
Santa Claus, IN
07.2023 - 08.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Food Service Associate
Sun Outdoors Lake Rudolph
Santa Claus, IN
05.2023 - 08.2023
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
Education
Caribbean Advanced Proficiency Examination (CAPE)
09.2022
Bachelor of Education - Food Service Production And Mangement
University of Technology, Jamaica
Kingston, Jamaica11.2026
Caribbean Examination Council ( CXC)
09.2020
Skills
- Persuasive Speaking Skills
- Clear Communication Skills
- Taking Responsibility
- Effective Listening skills
- Digital Literacy
- Cash Register Operation
- Cleaning techniques
- Team Management
- Honest and Dependable
- Problem-Solving
- Active Listening
- Team Collaboration
Certification
- Top student in English Language, 02/2020 - Present
- Member of Honour society, 03/2018 - 09/2020
- Three time member of Honour Society, 2018-2021
- City and Guilds Certification, 09/2020
- Stage 2 certification in Mathematics
Co Curricular Involvement
- Student Prefect
- Member of Environmental Science Club
- Member of 4H
- Student Council Representative
- Member of ISCF
Hobbies and Interests
- Volunteering
- Blogging Writing
- Traveling
Timeline
Hotel Housekeeper
Santa's Lodge
07.2023 - 08.2023
Food Service Associate
Sun Outdoors Lake Rudolph
05.2023 - 08.2023
Store Clerk
Fosters Supermarket
Caribbean Advanced Proficiency Examination (CAPE)
Bachelor of Education - Food Service Production And Mangement
University of Technology, Jamaica
Caribbean Examination Council ( CXC)