Tiana Rankin
Columbus,OH
Summary
Experienced Senior IT Business Analyst with over 9 years of experience in gathering requirements, analyzing data, and leading cross-functional teams. Proven track record in product ownership, Agile methodologies, and driving innovative solutions to business challenges. Seeking to leverage my skills and expertise in a challenging Senior Business Analyst/Product Owner role.
Overview
10
10
years of professional experience
Work History
Technology Business Analyst/Product Owner
AEP Energy
Columbus, OH
05.2021 - Current
- Led product development lifecycle from concept to deployment, collaborating with stakeholders and development teams to ensure timely and quality delivery
- Gathered and analyzed business requirements, translating them into functional specifications and user stories
- Managed product backlog, prioritized features, and coordinated sprints in Agile/Scrum environments, improving project delivery by 15%
- Conducted stakeholder interviews and workshops to identify business needs and priorities
- Managed product backlog, prioritized features, and coordinated sprints in Agile/Scrum environments
- Conducted 50+ stakeholder interviews and workshops to gather requirements, resulting in a 30% increase in project accuracy
- Facilitated communication between technical and non-technical teams to ensure alignment and clarity on project objectives
- Conducted user acceptance testing (UAT) and coordinated with QA teams to ensure product quality and performance
- Provided training and support to end-users, ensuring successful adoption of new technologies and processes.
Functional System Analyst
AEP
Columbus, OH
10.2018 - 04.2021
- Analyzed and documented business requirements, resulting in the successful implementation of three major system upgrades within one year
- Conducted user acceptance testing (UAT) and resolved over 200+ system issues, ensuring a seamless transition to new software versions
- Developed and maintained system documentation, including user guides, technical specifications, and process workflows, improving team productivity by 30%
- Collaborated with vendors and third-party providers to integrate external systems, enhancing system functionality and data accuracy
- Provided ongoing support and troubleshooting assistance to end-users, reducing system-related tickets by 40% through effective training and support
- Provided training and support to end-users, ensuring successful adoption and utilization of new systems and processes.
Business Analyst
JPMorgan Chase
Columbus, OH
11.2017 - 09.2018
- Prepared and presented monthly and quarterly performance reports to senior management, highlighting key insights, trends, and recommendations
- Assisted in the development and implementation of business process improvements, streamlining operations, and reducing costs by 8%
- Supported the development of training materials and documentation to facilitate knowledge transfer and skill development across the organization
- Oversaw the maintenance of 6 application systems daily to maximize operational proficiency
- Partnered with 5 team members to identify and troubleshoot application issues with a resolution rate of 85%
- Processed 200-300 daily Mass Transactions to maximize efficiency and boost revenue
- Completed formal ITSM change tracking weekly or bi-weekly to ensure smooth flow of operations
- Performed 4-5 quarterly user authorization certifications to maximize operational proficiency
- Supervised and trained 2 business analysts virtually offshore to optimize performance and maximize productivity
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations for decision making purposes.
Business Ops Sr Spec II
JPMorgan Chase
Columbus, OH
08.2014 - 10.2017
- Oversaw the access management of several different lines of businesses within CCB (customer consumer banking for 4000-5000 employees increasing efficiency by 40-45%
- Conducted weekly/quarterly system application/access audits ensuring 98.5% compliance for the team and 99.2% individually
- Supported system application testing in both a UAT and Production environment to mitigate cross impacts to the various Lines of Businesses
- Spearheaded the Onboarding/Offboarding of Hires to ensure proper induction in compliance with company procedures
- Validated eWFM and processed 50-100 FMLA, LOA, New Hire tickets weekly to maximize operational proficiency
- Built partnerships within the Customer Service, Default and BA Management teams and collaborated with 10 peers across the US to ensure the 100% completion of weekly access audits
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
Master of Information Systems -
University of Phoenix
Phoenix, Arizona01.2024
MBA -
Franklin University
Columbus, Ohio01.2019
Master of Organizational Management -
University of Arizona Global Campus
Chandler, Arizona01.2017
Bachelor of Science - Financial Management -
Franklin University
Columbus, Ohio01.2013
Skills
- Business Analysis
- Product Ownership
- Agile/Scrum Methodologies
- Requirements Gathering
- Stakeholder Management
- Data Analysis
- User Story Writing
- Project Management
- Communication Skills
- Problem-Solving
Timeline
Technology Business Analyst/Product Owner
AEP Energy
05.2021 - Current
Functional System Analyst
AEP
10.2018 - 04.2021
Business Analyst
JPMorgan Chase
11.2017 - 09.2018
Business Ops Sr Spec II
JPMorgan Chase
08.2014 - 10.2017
Master of Information Systems -
University of Phoenix
MBA -
Franklin University
Master of Organizational Management -
University of Arizona Global Campus
Bachelor of Science - Financial Management -
Franklin University