Tiana Reed-Morrow
Calumet Park
Summary
Security professional with extensive experience in incident management and risk assessment at ISM. Demonstrated success in enhancing safety through effective CCTV surveillance and superior customer service. Recognized for creating a welcoming environment while efficiently managing emergencies. Strong communication skills and dedication to operational excellence.
Overview
16
16
years of professional experience
Work History
Security Officer
ISM
01.2023 - 01.2025
- Conducted continuous risk assessments to maintain a safe environment for employees and visitors.
- Responded swiftly to emergency situations, minimizing potential damage and injury.
- Patrolled premises using vehicle, bicycle, and foot to ensure security and safety.
- Provided exceptional customer service while addressing visitor inquiries regarding facility safety procedures.
- Greeted guests with professionalism to foster a welcoming atmosphere focused on safety.
- Reported suspicious activities and individuals promptly to law enforcement for further investigation.
First Assistant Manager
7/11 Convenience Store
04.2019 - 11.2023
- Implemented efficient staff scheduling and task delegation to enhance team productivity.
- Coordinated interdepartmental communication to improve operational efficiency and collaboration.
- Ensured compliance with company policies, local regulations, and health codes for workplace safety.
- Managed daily cash handling procedures, maintaining accuracy in transactions and financial security.
Manager's Assistant
Family Dollar
06.2015 - 05.2019
- Coordinated travel arrangements for Manager, ensuring seamless logistics for business trips.
- Managed multiple tasks simultaneously while maintaining strict deadlines and accuracy in deliverables.
- Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
- Fostered strong relationships with colleagues to contribute to a positive work environment.
- Promoted open communication among team members to enhance collaboration and morale.
Telephone Research Interviewer
NORC at the University of Chicago
09.2010 - 05.2015
- Conducted follow-up interviews to enhance data sets for analysis.
- Maintained communication with supervisors to align on project progress and challenges.
- Established credibility as an interviewer through professionalism and active listening.
- Collaborated with interviewers to share best practices and improve team performance.
Receptionist Supervisor
Chicago Park District
07.2009 - 09.2010
- Swiftly resolved conflicts through mediation, fostering a harmonious work environment for employees.
- Managed phone system to direct calls appropriately, minimizing workplace disruptions.
- Maintained strict confidentiality while handling sensitive information during daily tasks and client interactions.
- Enhanced customer satisfaction by managing front desk operations and promptly addressing client concerns.
Education
Associate of Arts - Computer Engineering
Westwood College of Technology
Calumet City, ILGED -
Lincoln College of Technology
Rantoul, ILAssociate of Science - Business Management
South Suburban College of Cook County
South Holland, ILSkills
- Report writing
- Incident management
- Security operations and monitoring
- CCTV surveillance
- Security guard certification
Timeline
Security Officer
ISM
01.2023 - 01.2025
First Assistant Manager
7/11 Convenience Store
04.2019 - 11.2023
Manager's Assistant
Family Dollar
06.2015 - 05.2019
Telephone Research Interviewer
NORC at the University of Chicago
09.2010 - 05.2015
Receptionist Supervisor
Chicago Park District
07.2009 - 09.2010
Associate of Arts - Computer Engineering
Westwood College of Technology
GED -
Lincoln College of Technology
Associate of Science - Business Management
South Suburban College of Cook County
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