Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Rhodes

Pickerington,United States

Summary

Experienced in customer service, and serving in upscale dining. Hardworking, enthusiastic, and successful in providing guest high quality service, memorable dining experience, upselling, resolving issues, and collaborating with my team to create a productive environment.

Overview

3
3
years of professional experience

Work History

Server

Kona Grill
09.2023 - Current
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Smokey Bones
01.2023 - 10.2023
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cultivated warm relationships with regular customers.

Server

Bufallo Wild Wings
06.2022 - 01.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Guest Advocate

Target
03.2021 - 06.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.

Education

Associate of Business - Business of Human Resource Managament

Columbus State Community College
Columbus, OH
05.2025

Skills

  • Customer Service
  • Communication
  • Conflict Resolution
  • Teamwork
  • Technology Proficiency
  • Safe Food Handling
  • Upselling
  • Reliability
  • Problem-solving abilities

Timeline

Server

Kona Grill
09.2023 - Current

Server

Smokey Bones
01.2023 - 10.2023

Server

Bufallo Wild Wings
06.2022 - 01.2023

Guest Advocate

Target
03.2021 - 06.2022

Associate of Business - Business of Human Resource Managament

Columbus State Community College

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Tiana Rhodes