Tiana Riley
Dallas,TX
Summary
Skilled analysts specializing in auto underwriting, offering more than 8 years of experience to growing organizations. Highly adept in underwriting moderate to complex policies. Dedicated to enhancing underwriting department operations with analytical and disciplined approach. Work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Motivated student pursuing degree in business specializing in project management. Possess strong critical thinking and analytical skills to maintain highest standards of quality assurance. Proven successful at working within team environments to achieve global business goals.
Overview
13
13
years of professional experience
Work History
Underwriting Assistant
State Farm Insurance
Richardson, TX
03.2016 - Current
- Improved underwriting process efficiency by streamlining administrative tasks and enhancing communication between departments.
- Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Assisted in the development of new underwriting guidelines, increasing company competitiveness within the industry.
- Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Enhanced overall team productivity by implementing new organizational strategies for managing workload and prioritizing tasks.
- Continuously sought opportunities to improve personal performance, incorporating feedback from supervisors and peers into daily work processes.
Benefits Advisor
One Exchange
Richardson, TX
03.2015 - 02.2016
- Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
- Streamlined benefits enrollment process for new hires, ensuring a smooth onboarding experience.
- Reduced company costs by negotiating favorable terms with insurance providers and vendors.
- Conducted comprehensive benefits audits, identifying errors and implementing corrective actions to maintain compliance with regulations.
- Improved client satisfaction by providing clear and concise information on health benefit plans and options.
- Assisted clients in selecting appropriate coverage by analyzing individual needs and financial situations.
- Streamlined benefits enrollment process for increased efficiency and accuracy, ensuring timely access to coverage for clients.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
Emergency Dispatcher
ADT Security
Irving, TX
11.2013 - 11.2014
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
Operator and Logistics
Target
Dallas, TX
02.2011 - 10.2013
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Established and maintained client rapport by utilizing quality customer service.
Education
High School Diploma -
Irma Rangel YWLS
Dallas, TXBachelor of Business - Project Management
Southern New Hampshire University
Hooksett, NH06.2027
Skills
- Decision-making
- Time management
- Attention to detail
- Policy administration
- Sales support
- Customer service
- Computer literacy
- Data interpretation
- Research abilities
- Microsoft Office proficiency
- Critical thinking
- Risk assessment
Timeline
Underwriting Assistant
State Farm Insurance
03.2016 - Current
Benefits Advisor
One Exchange
03.2015 - 02.2016
Emergency Dispatcher
ADT Security
11.2013 - 11.2014
Operator and Logistics
Target
02.2011 - 10.2013
High School Diploma -
Irma Rangel YWLS
Bachelor of Business - Project Management
Southern New Hampshire University