Tiana Robinson
Arlington,TX
Summary
Focused payroll professional with good administrative, financial, and technical understanding. Highly organized, systematic, and resourceful with good problem-solving and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Care Associate
Bread Financial
01.2023 - Current
- Educate customers on promotional plans, interest charges, and self-service options available.
- Process credit card payments, and disputes.
- Investigate status codes accessed to accounts, and remove them when applicable.
- Ensure excellent customer service is displayed while adhering to stringent productivity guidelines.
- Respond to customer needs through competent customer service, and prompt problem-solving.
- Managed over 60 calls daily.
- Increased customer retention by 15%.
- Supported day-to-day account management for company clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Associate Banker
Chase Bank
08.2022 - 01.2023
- Perform account maintenance
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed, and maintained strong customer relationships, providing exceptional service and advice.
- Ordering, and exchanging foreign currency
- Educated customers on features and benefits of banking products and services.
- Made recommendations to effectively resolve problems using independent judgement that's consistent with standards, practices, policies, procedures, regulations or law.
- Processed transactions for over 100 customers daily.
- Balanced teller drawers and ATM cash
Payroll Specialist
Ferdinand Unlimited
12.2021 - 07.2022
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Collaborated with human resources, accounting, and other departments to confirm payroll accuracy.
- Maintained strict confidentiality of all payroll information and records.
- Performed other Human Resources related duties as needed.
- Reconcile time clock summary report with payroll report.
Payroll Coordinator
Ivy Financial Consultants
01.2018 - 06.2021
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Reconciled accounts, managed deposits and tracked expenses.
- Coordinated bi-weekly payroll for over 15 independent contractors.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Maintained strict confidentiality of all payroll information and records.
Assistant Manager
The Daiquiri Shoppe
10.2016 - 03.2020
- Arranged new employees' onboarding process (scheduled trainings and ordered uniforms).
- Managed over 20 employees per shift ensuring production needs were met.
- Developed strategies for better workplace efficiency and goal achievement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX2016
Skills
- Payroll Processing
- Expert communication
- Ethical and professional
- Problem solving
- Federal and State Tax Regulations
- Attention to detail
- Microsoft Office
- New Hire Processing
- Maintaining Employee Records
- Record Requests
- Policy Adherence
- Employee Relations
Additional Information
Microsoft Word, Excel, PowerPoint, Workday, ADP, Google Drive, Avaya, Vcars, Client Central, Paychex, Square, SAP, SAG. Currently enrolled for Human Resource classes.
Timeline
Customer Care Associate
Bread Financial
01.2023 - Current
Associate Banker
Chase Bank
08.2022 - 01.2023
Payroll Specialist
Ferdinand Unlimited
12.2021 - 07.2022
Payroll Coordinator
Ivy Financial Consultants
01.2018 - 06.2021
Assistant Manager
The Daiquiri Shoppe
10.2016 - 03.2020
High School Diploma -
North Crowley High School
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