Tiana Rosa

Eligibility Technician I Duties

• Determine eligibility in accordance with established procedures

• Record information for case records

• Review applications to ensure a person's eligibility to qualify for Medi-Cal and/or CalFRESH benefits

• Conducting telephone interviews for eligibility

• Working with systems such as MEDS, IEVS, CalSAWS, IHSS, The Work Number, etc.

•Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

• Prepare and maintain other documents associated with the eligibility determining process.

• Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
• Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
• Case load management.

• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Educated patients on eligibility and affordability options by offering insightful information.
• Managed processing of financial assistance and food stamp benefits applications.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Interviewed applicants and explained scope of different available benefits.

• Building and maintaining inviting product displays for customers and assist with maintaining organized back storage room.
• Updated pricing and signage to complete product displays and educate customers.
• Completed efficient weekly pricing changes for general merchandise categories.
• Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.

• Kept accounts in balance and ran daily reports to verify totals.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Collected room deposits, fees, and payments

• Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
• Contributed to annual store sales of $2,640 revenue per customer yearly.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Effectively communicated with customers about account changes, new products or services and potential upgrades for their needs.