Summary
Overview
Work History
Education
Skills
Timeline
Generic

TiAna Saindon

Scottsdale,AZ

Summary

Skilled Care Provider assisting elderly, Dementia, or persons with disabilities with daily living activities in-home or within care facility. Daily documenting, making beds, doing laundry, hygiene care are some of the daily tasks I provide. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Providing Medication help along with documenting in MARS medication given, refused, and PRN.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Groovy Moose Printing
03.2022 - 11.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Relocation

01.2021 - 02.2022
Moved to help Open a location for a family business.

Administrative Assistant

ARCA
09.2020 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Special Needs Caregiver

ARCA
08.2019 - 12.2021
  • Worked with individuals with special needs to increase social skills and independence.
  • Provided emotional support to enhance well-being and coping skills.
  • Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Provided personal care to maintain hygiene and prevent health problems.
  • Prepared meals and snacks to provide proper nutrition and hydration.
  • Improved communication skills of special needs individuals by incorporating visual aids, gestures, and assistive technology.
  • Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
  • Laundered items, changed sheets and made bed to keep individuals bedroom clean.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Completed regular check-ins and progress report for each client.

Education

High School Diploma -

Sandia High School
Albuquerque, NM
2015

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Exceptional interpersonal communication
  • Elderly Care
  • Respectful and Compassionate
  • Patient Care
  • Daily living assistance
  • Personal Hygiene Assistance
  • First aid and safety
  • Dementia Care

Timeline

Customer Service Manager

Groovy Moose Printing
03.2022 - 11.2023

Relocation

01.2021 - 02.2022

Administrative Assistant

ARCA
09.2020 - 01.2021

Special Needs Caregiver

ARCA
08.2019 - 12.2021

High School Diploma -

Sandia High School

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TiAna Saindon