Tiana Salas
Leander
Summary
Versatile and dynamic professional with proven leadership qualities and supervisory experience, honed across roles at LeanderISD and Worldwide Flight Services. Excelled in high-stress environments, demonstrating exceptional customer service and teamwork. Achieved significant improvements in baggage handling processes, enhancing operational efficiency. Skilled in both conflict resolution and equipment operation, embodying adaptability and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Child Nutrition Worker
LeanderISD
04.2022 - Current
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
Ramp Agent
Worldwide Flight Services
11.2020 - 01.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Stocked aircraft cabins with necessary equipment and supplies.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
Front-End Customer Service Associate
Lowes Home Improvment
11.2019 - 11.2021
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Starbuck's Barista
Randalls
11.2017 - 11.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School Diploma -
Penn Foster Online
Scranton, PA07-2017
Skills
- Leadership qualities
- Supervisory experience
- Teamwork and collaboration
- Customer service
- High Stress Management
- Flexible and adaptable
- Reliability
- Adaptability and flexibility
Timeline
Child Nutrition Worker
LeanderISD
04.2022 - Current
Ramp Agent
Worldwide Flight Services
11.2020 - 01.2022
Front-End Customer Service Associate
Lowes Home Improvment
11.2019 - 11.2021
Starbuck's Barista
Randalls
11.2017 - 11.2019
High School Diploma -
Penn Foster Online
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