Tiana Salazar
Glendale,AZ
Summary
Dynamic leader with a proven track record at U-Haul International, excelling in organizational development and staff leadership. Mastered workflow process improvement and relationship building, enhancing team performance and customer satisfaction. Skilled in Workday and public speaking, consistently achieving goals through strategic project management and complex problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Workplace Solutions Specialist
U-Haul International
Phoenix, AZ
03.2023 - Current
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Conducted regular meetings with staff to discuss progress, goals, and objectives.
- Assisted in the recruitment process by interviewing potential candidates.
- Developed, implemented, and monitored policies and procedures related to employee relations and human resources management.
- Maintained a detailed database of compliance data, activities and actions taken.
- Collaborated with external parties such as auditors, lawyers, regulators.
- Developed and maintained comprehensive documentation of compliance procedures and policies.
- Pursued continuous learning opportunities regarding latest compliance and procedural changes.
- Responded promptly to inquiries from government agencies regarding regulatory issues.
- Investigated reported and identified compliance issues against accepted standards.
Lead Bartender
Salt Tacos Y Tequila
Glendale, Arizona
05.2021 - 01.2024
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling all incoming order execution
- Trained new bartenders on drink preparation and upselling techniques.
Human Resources Assistant
U-Haul International
Phoenix, AZ
01.2023 - 03.2023
- Participated in HR training and workshops to improve skills and knowledge.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Maintained employee records in compliance with state and federal regulations.
- Assisted with planning, organizing and coordinating company events.
- Prepared and set up new employee orientations.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Barista
Starbucks
Glendale, AZ
05.2020 - 01.2022
- Educated customers on beverage menu items and provided samples of daily brews.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Listened to customer desires and needs to recommend optimal products.
- Greeted guests with pleasant smile and superior customer service.
General Manager
The Lola
Glendale, AZ
08.2018 - 04.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained, managed and motivated employees to promote professional skill development.
- Hired, coached and mentored team of 25 staff members.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Head of Bar
Olive Garden
Glendale, AZ
01.2017 - 01.2019
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Education
High School Diploma -
Peoria High School
Peoria, AZ05.2015
Bachelor of Science - Business Administration
Arizona State University
OnlineSkills
- Workday
- Azure
- Data Entry
- Producing Invoices
- Public Speaking
- Task Prioritization
- Core Values Management
- Organizational Development
- Customer Inquiry and Response
- Workflow Process Improvement
- Outstanding customer service
- Training Manual Creation
- Verbal and Written Communication
- Training Program Assessment
- Training Program Modification
- Relationship Building
- Complex Problem Solving
- Quality Control
- Learning Strategies
- Staff Leadership
- Project Management
Certification
- Mental Health First Aid certification
- Immigration Specialist
References
References available upon request.
Timeline
Lead Workplace Solutions Specialist
U-Haul International
03.2023 - Current
Human Resources Assistant
U-Haul International
01.2023 - 03.2023
Lead Bartender
Salt Tacos Y Tequila
05.2021 - 01.2024
Barista
Starbucks
05.2020 - 01.2022
General Manager
The Lola
08.2018 - 04.2020
Head of Bar
Olive Garden
01.2017 - 01.2019
High School Diploma -
Peoria High School
Bachelor of Science - Business Administration
Arizona State University
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