Tiana McCullough
Greensboro,NC
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
DENTAL FRONT DESK
Homeland Avenue Dentistry
Greensboro, NC
03.2022 - Current
- Effectively managed all front desk tasks and procedures to ensure proper office workflow
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Acted as a liaison between dentists, hygienists, and patients
- Explained dental services, treatment plans and payment plans to help patients make informed decisions.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Brought forth a positive work ethic and a commitment to working collaboratively with office staff
- Collect and receipt payments from patients at time of treatment
- Prepare and arrange claim forms for dental insurance.
- Fill in cancellations and no-shows
- Maintain and manage patient records in compliance with privacy and security regulations
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
REAL ESTATE AGENT
Keller Williams Realty
Kernersville, NC
08.2019 - Current
- Advised and informed prospective clients on current market activities/condition and the negotiation process of real estate transactions
- Gathered client's confidential information to help facilitate the buying and selling process
- Analyzed market conditions to help clients make informed decisions about the buying, selling and renting of Real Estate properties
- Compared properties with similar value that recently sold to determine competitive market prices
- Interviewed clients to determine what kinds of properties they were seeking and generated lists, meeting those requirements from available properties
- Accompanied clients during visits and inspections of desired properties; advised them on value of the property, current market value and market trends
- Demonstrated excellent negotiating skills as well as attention to detail and clients' needs resulting in 100 percent customer satisfaction.
LICENSED MEDICARE BENEFITS ADVISOR
National General Insurance
Winston Salem, NC
06.2020 - 12.2021
- Answer inbound calls and fields questions pertinent to an existing insurance policy and determine appropriate course of action
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Answer policy level requests for Health such as policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts, and refunds (Health)
- Answer all calls; de-escalating the call where appropriate and providing solutions that leave the customer satisfied with the resolution
- Demonstrated knowledge of insurance plans and coordination of benefits, registration processes and applicable federal and state healthcare regulations
- Proficient understanding of insurance benefits, insurance plans and coordination of benefits.
SPECIALIST
Spectrum
Winston Salem, NC
08.2018 - 04.2020
- Worked with multiple complex computer systems while actively listening and assisting customers in a high-volume store
- Managed complex customer concerns, including billing, technical troubleshooting, as well as cellphone data transfer and set up
- Deescalated and resolved customer complaints
- Handled sensitive information with the highest level of integrity
- Consecutively reached and surpassed sales goals
- Educated customers on services offered, such as cable, internet, home phone for residential and businesses, as well as cellphone services and plans
- Consistently completed trainings on new products, promotions and company updates to better serve customers
- Collection of account payments receipting in compliance with regulatory standards
- Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills.
TRAINING MANAGER
Pandora Jewelry
Winston-Salem, NC
08.2015 - 09.2018
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
ASSISTANT MANAGER
Tiger Kim's TaeKwonDo
Winston-Salem, NC
08.2011 - 06.2017
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
- Demonstrated proper martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
- Planned and executed numerous events that brought in competitive percentages of new members
- Drafted new member contacts and filed new billing information
- Monitor customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Education
DENTAL ASSISTANT -
Accelerated Dental Academy
Greensboro, NC07.2022
NC LIFE AND HEALTH INSURANCE LICENSE -
AD Banker
06.2020
REAL ESTATE LICENSE -
Superior School of Real Estate
Winston-Salem, NC06.2019
High School Diploma -
North Forsyth High School
Winston-Salem, NC06.2013
Associate of Science - Arts
Forsyth Technical Community College
Greensboro, NCSkills
- Exceptional customer service skills
- Excellent sales abilities
- Training and development
- Computer proficient
- Strong Writing and Verbal Skills
- Financial records and processing
- Operations management
- File/records maintenance
- Multi-task management
- Excellent problem-solving skills
- Patient Schedule Management
Timeline
DENTAL FRONT DESK
Homeland Avenue Dentistry
03.2022 - Current
LICENSED MEDICARE BENEFITS ADVISOR
National General Insurance
06.2020 - 12.2021
REAL ESTATE AGENT
Keller Williams Realty
08.2019 - Current
SPECIALIST
Spectrum
08.2018 - 04.2020
TRAINING MANAGER
Pandora Jewelry
08.2015 - 09.2018
ASSISTANT MANAGER
Tiger Kim's TaeKwonDo
08.2011 - 06.2017
DENTAL ASSISTANT -
Accelerated Dental Academy
NC LIFE AND HEALTH INSURANCE LICENSE -
AD Banker
REAL ESTATE LICENSE -
Superior School of Real Estate
High School Diploma -
North Forsyth High School
Associate of Science - Arts
Forsyth Technical Community College
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