Tiana Simpson
Newcastle,DE
Summary
Dedicated and compassionate healthcare professional with extensive experience in case management, patient coordination, and administrative support within clinical settings. Skilled in managing patient intake, scheduling, and ensuring compliance with insurance and referral processes. Adept at facilitating seamless communication between patients, healthcare providers, and insurance companies. Experienced in working with underserved populations, including those facing renal challenges, to provide personalized care and support. Strong multitasker with a proven ability to enter data accurately, manage patient records, and collaborate with multidisciplinary teams to deliver optimal patient care and service outcomes. Seeking to leverage skills in patient coordination, service delivery, and process improvement as a Renal Service Coordinator or Enrollment Coordinator.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Centralized Intake Specialist
Housing Alliance Delaware
09.2024 - Current
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Conducted comprehensive intake assessments and accurately documented client profiles in the CMIS database, ensuring that the information was accessible to authorized community organizations to facilitate coordinated care and resource sharing
- Exhibited leadership by contributing valuable insights and recommendations during company meetings on process improvements, resulting in a more streamlined and efficient workflow that enhanced the team's ability to better serve our clients.
- Engaged in community outreach at a day center dedicated to serving homeless clients, facilitating connections to resources offered through HAD. Provided clients with hands-on assistance, including referrals and support in accessing emergency shelter services within the community.
- Provided individualized case management services, assisting clients with complex housing-related issues by offering clear and concise guidance on the referral process and available services. This approach led to improved client understanding and increased engagement in securing appropriate shelter placement.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their emergency assistance options.
- Worked closely with internal teams and external partners to ensure a seamless shelter placement process for participants.
Patient Physician Access Coordinator
Christana Care Health Services
06.2023 - 05.2024
- Managed admissions intake and registration for approximately 330 patients monthly, ensuring accurate insurance processing and third-party verification. Maintained compliance with charting and records management standards.
- Coordinated scheduling for both surgical and non-surgical procedures related to women’s health, as well as labor and delivery services.
- Collected patient copayments and processed payments while liaising with insurance companies to ensure that necessary specialist referrals were properly documented and on file for upcoming services.
Medical Administrative Assistant
Somatus Nephrology
06.2018 - 05.2020
- Served as the team leader overseeing office operations, including patient registration, scheduling, and management of insurance and primary care provider (PCP) referrals.
- Responsible for submitting prescription requests and refills to pharmacies, conducting vital sign assessments, collecting specimens (including urinalysis), and maintaining accurate patient records.
- Supported company marketing efforts by promoting the newly established nephrology provider in the area. Engaged with local communities, met with pharmaceutical representatives, and reviewed new medications designed to assist clients facing kidney-related challenges.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Greeted patients and provided required paperwork to facilitate services.
Patient Physician Access Coordinator
Christiana Care Health System
02.2014 - 06.2018
- Operated in a call center environment, triaging incoming calls and facilitating patient pre-registration for upcoming surgeries within a hospital setting. Ensured efficient scheduling and provided necessary information to patients in preparation for procedures.
- Reviewed specialized pricing plans for clients undergoing plastic surgery and ensured the collection of required hospital copayments prior to the delivery of services.
- Demonstrated strong multitasking abilities by efficiently listening to information provided over the phone while accurately entering data into the database in real-time.
Service Assistant
Christiana Carer Health System
09.2011 - 02.2014
- Provided excellent customer service by efficiently serving food in a cafeteria line, ensuring accurate order fulfillment and maintaining a clean and organized work area.
- Handled cash and credit transactions as a cashier, processing payments accurately and ensuring a positive experience for hospital staff and visitors.
- Collaborated with team members to manage high-volume food service operations, adhering to hospital policies and health regulations.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
No Degree - Certified Nursing Assistant | License
Maggie Career Institue
Wilmington, DE08-2024
No Degree - Medical Billing & Coding | Diploma
All State Career School
Essington, PA06-2011
High School Diploma -
Delcastle Technical High School
Wilmington, DE06-2010
Skills
- Communication: Strong verbal and written communication skills, with the ability to interact effectively with patients, clients, and team members
- Problem Solving: Ability to identify issues and develop solutions that improve efficiency and client care
- Multitasking: Proficient in managing multiple tasks simultaneously in fast-paced environments
- Empathy and Compassion: Demonstrated ability to provide compassionate care and support to clients with diverse needs
- Data Entry:
Proficient in accurately entering and managing large volumes of data into various databases and systems Demonstrated ability to input information efficiently while maintaining high levels of accuracy and attention to detail Experienced in handling sensitive patient and client data in compliance with privacy regulations and organizational standards - Leadership: Led office operations, including team coordination, process improvements, and resource management
- Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines
- Adaptability: Flexible and able to adjust to new processes, environments, and challenges quickly
- Attention to Detail: High level of accuracy and thoroughness in performing tasks, including data entry and patient care
- Customer Service: Skilled in delivering exceptional customer service, particularly in healthcare and patient-focused settings
- Collaboration: Experience working with multidisciplinary teams, both internally and externally, to deliver optimal client outcomes
Certification
- Basic Life Support (BLS) Certification - American Heart Association | 07/29/24 - 07/01/2026
- Certified Nursing Assistant- Prometric | 08/22/24 - 08/31/26
Timeline
Centralized Intake Specialist
Housing Alliance Delaware
09.2024 - Current
Patient Physician Access Coordinator
Christana Care Health Services
06.2023 - 05.2024
Medical Administrative Assistant
Somatus Nephrology
06.2018 - 05.2020
Patient Physician Access Coordinator
Christiana Care Health System
02.2014 - 06.2018
Service Assistant
Christiana Carer Health System
09.2011 - 02.2014
- Basic Life Support (BLS) Certification - American Heart Association | 07/29/24 - 07/01/2026
- Certified Nursing Assistant- Prometric | 08/22/24 - 08/31/26
No Degree - Certified Nursing Assistant | License
Maggie Career Institue
No Degree - Medical Billing & Coding | Diploma
All State Career School
High School Diploma -
Delcastle Technical High School
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