Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Tiana St.Pierre

Tiana St.Pierre

Deltona

Summary

Dedicated individual with excellent experience in multiple industry fields. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Two Men And A Truck
Daytona Beach, FL
07.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • File job sheets from past/previous moves.
  • Print job sheets for future moves.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.

Front Desk Receptionist

Talk Active Therapy Clinic
01.2023 - 06.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Fax Occupational Therapy Evaluations to DR.
  • Receive signed Occupational Therapy Evaluations from DR as well as Referrals.
  • Scan new and current patients documentation and file them.
  • Request Occupational Therapy visits for current and new patients.
  • Text Occupational Therapists to update them on new and current patient visits
  • Answered texts about new and/ or current patients for Occupational Therapy visits.

Sales Associate

Sunglass Hut
07.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Open/ close store.
  • Organized shipment and placed each pair of sunglasses in its rightful position.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

New Balance
12.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Tilly's
09.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Guest Service Specialist

European Wax Center
02.2021 - 08.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payments and processed credit card transactions.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Kept calendar with scheduled appointments and scheduled wax therapists for appropriate treatments and time slots.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Enforced spa policies, following company procedures at all times.
  • Updated customer records and maintained accurate client information.

Seasonal Merchandiser

Volcano Bay
03.2019 - 08.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Created great experiences for guests by giving park directions, ride suggestions, as well as restaurant suggestions.
  • Collaborated with store managers to determine best upselling techniques for merchandise.

Seasonal General Staff

Epic Theatres
12.2018 - 05.2019
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained clean and organized concession to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Performed routine inspections of theater to identify safety hazards.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.

Education

High School Diploma -

Deltona High School
Deltona, FL
06.2018

Skills

  • Team Collaboration
  • Call Answering and Routing
  • Maintaining Guest Records
  • Scheduling Appointments
  • Complex Problem-Solving
  • Upsells/Sales
  • Collecting Payments
  • Mannequin/ Window Displays

Additional Information

References


Delya Francis

  • 830-273-9332
  • francisdelya@gmail.com


Sabrina Whigg

  • sabrinawhigg@gmail.com
  • 914-479-2402


Danielle Dormevil

  • danielledormevil98@gmail.com
  • 954-534-4883

Timeline

Customer Service Representative

Two Men And A Truck
07.2023 - 12.2023

Front Desk Receptionist

Talk Active Therapy Clinic
01.2023 - 06.2023

Sales Associate

Sunglass Hut
07.2022 - 05.2023

Sales Associate

New Balance
12.2021 - 07.2022

Sales Associate

Tilly's
09.2021 - 12.2021

Guest Service Specialist

European Wax Center
02.2021 - 08.2021

Seasonal Merchandiser

Volcano Bay
03.2019 - 08.2019

Seasonal General Staff

Epic Theatres
12.2018 - 05.2019

High School Diploma -

Deltona High School

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Tiana St.Pierre