Tiana Street
Orem,UT
Summary
Experienced in customer service, adept at swiftly and effectively resolving conflicts in high-stress scenarios. Interacted with individuals of all ages and disabilities, fostering a deep sense of patience. Possess remarkable ability to rapidly grasp new concepts and adapt seamlessly to any situation.
Overview
9
9
years of professional experience
Work History
Sales Associate
5 Below
Orem, UT
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Paraeducator, Special Education
Dan W. Peterson
American Fork, UT
07.2022 - 11.2024
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Reported on student progress, behavior, and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored student classroom and outdoors activities to promote student safety.
Direct Support Professional
Utah State Developmental Center
American Fork, UT
07.2016 - 05.2021
- Handled diverse working hours.
- Assisted individuals with disabilities such as Autism, Dementia, and Schizophrenia throughout daily activities.
- Supported development of essential motor skills through direct assistance.
- Qualified to operate a 13 passenger van
- Proficient in managing and working alongside individuals who display high levels of aggression and non-verbal communication.
Education
High School Diploma -
AMERICAN FORK HIGH SCHOOL
American Fork, UT01.2016
Skills
- Attentive to Communication Signals
- Flexible and adaptable
- Creative problem solver
- Conflict resolution
- Proficient in Visual Learning Techniques
- Highly dependable
- Trustworthy
- Customer service
- Teamwork and collaboration
- Time management
- Skilled in Relationship Building
- Exceptional customer service
- Outgoing personality
- Stocking and receiving
- Effective Cleaning Techniques
Timeline
Sales Associate
5 Below
11.2024 - Current
Paraeducator, Special Education
Dan W. Peterson
07.2022 - 11.2024
Direct Support Professional
Utah State Developmental Center
07.2016 - 05.2021
High School Diploma -
AMERICAN FORK HIGH SCHOOL