Tiana Thomas
Summary
Medical Assistant with experience in clinical and administrative healthcare settings, including dental reception. Skilled in patient communication, appointment scheduling, documentation, infection control, and vital signs. Strong background supporting both front office operations and patient care in fast-paced environments. Currently pursuing Dental Hygiene education while also completing training toward Registered Dental Assistant (RDA) certification. Committed to delivering efficient, compassionate, and high-quality patient experiences.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Assistant
Patient First
Baltimore
09.2025 - 02.2026
- Assisted physicians during patient examinations and procedures.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected and documented patient medical histories and vital signs.
- Administered medications and performed basic laboratory tests.
- Educated patients on treatment plans, medications, and follow-up care.
- Coordinated patient appointments and maintained scheduling systems efficiently.
- Communicated effectively with patients, families, and healthcare team members.
- Managed medical records, ensuring accuracy and confidentiality of information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Dental Receptionist
Healthy Smiles Dentist
Baltimore
08.2024 - 08.2025
- Scheduled appointments efficiently using dental management software.
- Managed front desk operations including scheduling appointments, collecting payments.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Greeted patients warmly and guided them through check-in process.
- Coordinated communication between patients and dental staff effectively.
- Handled phone inquiries professionally while providing information on services.
- Verified, updated and entered patient information into system.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Managed patient records accurately to ensure compliance with regulations.
- Maintained a clean and organized reception area for welcoming environment.
- Processed insurance claims accurately to facilitate patient billing.
- Verified patient's eligibility for benefits under various insurance plans.
- Educated patients on proper oral health care instructions and preventive measures.
- Assisted with administrative tasks to support daily office operations.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Associate of Applied Science - Dental Hygiene
The Community College of Baltimore County
Essex, MD 08.2025 - 06.2026
Dental Assistant - Dental Hygiene
Howard Community College
Columbia, MD 10.2026 - 12.2026
Patterson Highschool
Baltimore, MDSkills
Detail-oriented Medical Assistant with expertise in clinical and administrative healthcare settings, including dental reception Proficient in patient communication, appointment scheduling, documentation, and infection control Background in optimizing front office operations and patient care in fast-paced environments Pursuing Dental Hygiene education and Registered Dental Assistant (RDA) certification
Detail-oriented Medical Assistant with expertise in clinical and administrative healthcare settings, including dental reception Proficient in patient communication, appointment scheduling, documentation, and infection control Background in optimizing front office operations and patient care in fast-paced environments Pursuing Dental Hygiene education and Registered Dental Assistant (RDA) certification
Certification
- CPR/BLS Certification
- Certified Medical Assistant
- Certified Nursing Assistant
Timeline
Dental Assistant - Dental Hygiene
Howard Community College
10.2026 - 12.2026
Medical Assistant
Patient First
09.2025 - 02.2026
Associate of Applied Science - Dental Hygiene
The Community College of Baltimore County
08.2025 - 06.2026
Dental Receptionist
Healthy Smiles Dentist
08.2024 - 08.2025
Patterson Highschool