Tiana Tolen
St. Louis,MO
Summary
Self-motivated and energetic self-starter with strong communication skills who works well independently or on a team. Resourceful worker with commitment to integrity and honesty that is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Deputy Sheriff
Saint Louis City Sheriff’s Office
08.2019 - Current
- Transport and escort detainees to and from the court and involuntary psychiatric commitments to healthcare facilities
- Maintain courtroom peace and security
- Operating radio, telephone, and other communications devices to respond to complaints and other calls.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Served court documents and completed civil process duties for numerous cases.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
911 Dispatcher
Overland Police Department
05.2018 - 07.2019
- Determine location of infraction, contact and dispatch appropriate number of officers to scene
- Followed established protocols for professional handling of emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Monitor prisoners, process incoming persons in custody
- Process the release of prisoners
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Mail Carrier
United States Postal Service, Mail Carrier
06.2016 - 05.2018
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Distributed mail on foot to residences and businesses, delivering to approximately numerous customers per shift.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Perform delivery duties covering all types of terrain, in all types of weather
- Load and unload postal vehicle before, during, and after route
- Upon completion of original route, assist with any routes falling behind
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Cashier/Customer Service
Wal-Mart Supercenter
10.2014 - 06.2016
- Assist elderly and handicapped customers with shopping, prescriptions, and escort to vehicle for loading of purchases
- Assist customers with returns, product issues, and complaints
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Cashier
Coach Outlet Store
10.2014 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
Server/Cashier
Steak N Shake Restaurant
07.2014 - 06.2016
- Assist with food preparation, cleaned and stocked restaurant following managerial guideline
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Carnahan High School
St. Louis, Mo 05.2015
Skills
- Search and Rescue Operations
- Emergency Situations
- Safety and Risk Assessments
- Dispatching
- File and Records Management
- Organizational Systems
- Attention to Detail
- Information Verification
- Service Standard Compliance
- Clerical Support
- Computer Proficiency
- Microsoft Office
- Explaining Policies
Notary Public
Public Officer who attests or certifies writings to make them authentic.
Timeline
Deputy Sheriff
Saint Louis City Sheriff’s Office
08.2019 - Current
911 Dispatcher
Overland Police Department
05.2018 - 07.2019
Mail Carrier
United States Postal Service, Mail Carrier
06.2016 - 05.2018
Cashier/Customer Service
Wal-Mart Supercenter
10.2014 - 06.2016
Cashier
Coach Outlet Store
10.2014 - 06.2016
Server/Cashier
Steak N Shake Restaurant
07.2014 - 06.2016
High School Diploma -
Carnahan High School
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