Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tiana Travis

Charlotte,NC

Summary

Proven customer service expert with a track record of exceeding sales targets at Charter Communications, Spectrum. Skilled in active listening and Microsoft Office Suite, adept at managing high-stress situations and building strong client relationships. Demonstrated ability to improve customer satisfaction and drive business growth through effective communication and critical thinking.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Charter Communications, Spectrum
08.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Exceeded sales targets through proactive client outreach efforts, such as cold calling potential leads or following up with existing customers for repeat business.
  • Established rapport with potential clients through cold calling efforts resulting in increased lead generation.
  • Used cold calling to reach out to local business owners needing new advertising products and services.
  • Generated leads and established relationships with potential customers through outbound telephone calls.

Administrative Assistant

Enviro-Master
11.2017 - 07.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Monitored office inventory to maintain adequate supply levels and order products.

Front Desk Receptionist

Best Western Hotel
02.2011 - 09.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed customer complaints and rectified issues to complete satisfaction.

Education

Associate Of Business Administration -

Delaware State University
Dover, DE
05.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • De-escalation techniques
  • Building rapport
  • Microsoft Office Suite
  • Sales expertise

Timeline

Customer Service Representative

Charter Communications, Spectrum
08.2021 - Current

Administrative Assistant

Enviro-Master
11.2017 - 07.2021

Front Desk Receptionist

Best Western Hotel
02.2011 - 09.2017

Associate Of Business Administration -

Delaware State University

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