Tiana Weaver
Summary
Compassionate Childcare Lead Educator with background in fostering supportive and engaging learning environments. Proven ability to develop innovative programs that stimulate cognitive, physical and emotional growth in children. Strong knowledge of child development, teaching strategies and discipline techniques contribute to positive changes in childcare settings. Demonstrated leadership skills through successful team coordination and communication.
Dedicated Customer Service Representative with background in sales, customer needs and satisfaction. Proven capable of providing excellent customer service throughout all interactions with customers and potential customers, shows understanding of sales and the function of internal communication throughout departments, and capabilities in leading a team throughout the training processes necessary to benefit the customer and company. Knowledge of sales, internal marketing to clients, customer satisfaction and dissatisfaction, training, management of sensitive customer information, etc.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Childcare Lead Educator
Big Blue Marble Academy
Monroe
07.2023 - 09.2025
- Led daily classroom activities promoting child development and learning.
- Developed engaging lesson plans tailored to individual children's needs.
- Supervised classroom staff, providing guidance and support as needed.
- Reception work; occasional phone interviews and answering parental questions regarding care, pricing, classroom structure, etc.
- Customer service during events; making contacts for future clients and students
- Implemented behavior management strategies to encourage positive interactions.
- Fostered a safe and nurturing environment for all children in care.
- Communicated effectively with parents about children's progress and needs.
- Monitored health and safety standards to ensure compliance with regulations.
- Ensured compliance with regulatory standards set by local governing bodies.
- Supervised a team of educators and provided mentorship to junior staff members.
- Utilized effective problem solving skills to handle challenging behavior from children.
- Provided a safe environment for all children under supervision by implementing safety policies and procedures.
- Encouraged positive behavior management strategies such as redirection and positive reinforcement techniques.
- Organized and managed daily schedules for children, including meal times, naps, outdoor time and educational activities.
- Worked closely with other staff members to plan age-appropriate activities that promote physical, mental and emotional growth in children.
- Established positive relationships with families by providing support through open communication.
Customer Service Representative
Carnival Cruise Lines
Monroe
03.2022 - 07.2023
- Assisted guests with inquiries and provided information about cruise itineraries.
- Resolved customer complaints effectively and maintained service satisfaction standards.
- Coordinated with team members to ensure seamless guest onboarding experiences.
- Managed booking modifications and cancellations through internal systems efficiently.
- Educated guests on onboard services, dining options, and entertainment schedules.
- Handled payment transactions accurately and processed refunds as needed.
- Collaborated with departments to address guest needs and enhance overall experience.
- Documented customer feedback for continuous improvement in service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
Stay at Home Parent
Stay At Home Mom
Monroe
09.2017 - 03.2022
- Managed daily schedules and activities for children.
- Coordinated playdates and educational outings for social development.
- Organized household tasks and responsibilities among family members.
- Developed and implemented creative learning activities for children.
- Resolved conflicts and facilitated communication among family members.
- Planned nutritious meals and supervised food preparation for family health.
- Monitored progress in children's education and communicated with teachers.
- Maintained household budgets and tracked expenses effectively.
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Maintained organized and clean classroom and play areas.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Dressed children and changed diapers.
Waitress
Waffle House
Monroe
06.2016 - 08.2017
- Took accurate orders and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining area and tables.
- Provided friendly and efficient service to all customers.
- Assisted in training new waitstaff on service protocols and menu items.
- Processed payments swiftly through Point of Sale system.
- Engaged with guests to enhance their dining experience consistently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Walnut Grove High School
Loganville, GASome College (No Degree) - Education
Brenau University
Gainesville, Georgia, GASkills
- Child development
- Lesson planning
- Classroom management
- Behavior management
- Customer service
- Sales
- Cold calling
- Billing management
- CPR certification
- First Aid/ AED certification
- Organization
- Interviewing processes
- Organization
- Time management
Certification
- Cardiopulmonary Resuscitation Certification
- First Aid and AED certification
Languages
English
Native/ Bilingual
Accomplishments
- Graduated with Honors
- Earned a leadership role within a month at CCL
- Recognition for team management and customer service on several occasions
- Team recognition for leadership capabilities
Affiliations
- Studying History/Prehistory
- Painting
- Hiking
- Cooking
- Gardening
- Reading
- Collecting books and dinosaur articles
Timeline
Childcare Lead Educator
Big Blue Marble Academy
07.2023 - 09.2025
Customer Service Representative
Carnival Cruise Lines
03.2022 - 07.2023
Stay at Home Parent
Stay At Home Mom
09.2017 - 03.2022
Waitress
Waffle House
06.2016 - 08.2017
Walnut Grove High School
Some College (No Degree) - Education
Brenau University