Tiana Taylor
Prattville,AL
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
14
14
years of professional experience
Work History
Disability Representative
Sedgwick
10.2022 - Current
- Process claims and determine benefits due pursuant to a disability plan; make timely payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets; and ensure the ongoing processing of claims
- Claim Processing – Make claim determinations to approve non – complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan
- Payment Processing – Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets
- Claimant Support – Informs claimants of documentation required to process claims, required time frames, payment information and claim status either by phone, written correspondence and/or claims system.
- Identified and forwarded claims to specialized internal and external resources in areas such as medical review, investigations, tender of claim, claim subrogation or physical damage experts
Certified Notary Agent
Self Employed
06.2021 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Checked documents and identifying credentials for all parties.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Examined documents for accuracy, completion and compliance before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Set up and managed appointments for client notary services
Human Resources Business Partner
Blend - Remote
05.2021 - 10.2022
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Devised hiring and recruitment policies for 600 -employee company
Recruiter
Mphasis
08.2020 - 05.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
Human Resources Specialist
BBVA
03.2019 - 08.2020
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Collaborated with leadership to assess and improve policies across board.
Insurance Agent
Country Financial Insurance
05.2018 - 01.2019
- Managed daily sales of various types of insurance policies to individuals and businesses of automobile, fire, life, property, medical and dental insurance, or specialized policies including marine or farm and crop policies
- Social Media Marketing – Developed and delivered outside marketing and social media content focused on mortgage brokers, dealerships, apartment complexes, and local businesses
- Developed strategies to compete with other insurance companies and competitors
- Client Relations – Liaison with clients to identify data of financial resources, the physical condition of the person or property, and discussion of any existing coverage
- Sales – Achieved a 30% success rate in upselling and offering of multi-line products
- Targets – Consistently exceeded or achieved insurance sales quota target of $25,000 monthly and surpassed 95% of agents in district.
Insurance Office Manager
State Farm
11.2017 - 05.2018
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
Human Resources Specialist
Hancock Whitney
06.2015 - 11.2017
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
Human Resources Manager
Tri Rivers Federal Credit Union
09.2013 - 11.2014
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
Human Resources Specialist
Hewlett Packard Enterprises
07.2009 - 09.2013
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Managed payroll processing and benefits to compensate employees for service rendered.
Education
BBA - Human Resources Management
Southern New Hampshire University
08.2024
Associate of Science - Business Administration and Management
South University
07.2015
Skills
- Corporate Policies and Procedures
- Payroll and Benefits Administration
- Payroll Completion
- ADP Workforce Now
- Employee Onboarding
- Wages and Salary
- Customer Service Delivery
- Biweekly Payroll Processing
- Open Enrollment
- Analytical and Critical Thinking
- Talent Acquisition
- Human Resources Procedures
- Year-End Processes
- Problem-Solving
- Self-Starter
Timeline
Disability Representative
Sedgwick
10.2022 - Current
Certified Notary Agent
Self Employed
06.2021 - Current
Human Resources Business Partner
Blend - Remote
05.2021 - 10.2022
Recruiter
Mphasis
08.2020 - 05.2021
Human Resources Specialist
BBVA
03.2019 - 08.2020
Insurance Agent
Country Financial Insurance
05.2018 - 01.2019
Insurance Office Manager
State Farm
11.2017 - 05.2018
Human Resources Specialist
Hancock Whitney
06.2015 - 11.2017
Human Resources Manager
Tri Rivers Federal Credit Union
09.2013 - 11.2014
Human Resources Specialist
Hewlett Packard Enterprises
07.2009 - 09.2013
BBA - Human Resources Management
Southern New Hampshire University
Associate of Science - Business Administration and Management
South University
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